--- sourceDocument: Australia Sales and Order Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Sales and Order Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Use # Using Sales and Order Management applications {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer As agents and managers, you use the CSM Configurable Workspace to complete various tasks when using the Sales and Order Management applications. From the workspace you can access product catalogs to see the product offerings available in your organization and select them for Sales and Order Management transactions. You use a configurator interface, either the [CPQ Configurator](https://servicenow-prod.fluidtopics.net/lqqIUt_p2y6nG5I13fc3Dw "Agents and customers use the CPQ Configurator to customize configurable products in Sales and Order Management transactions such as opportunities, quotes, and orders.") or the [legacy product configurator](https://servicenow-prod.fluidtopics.net/kruw6s8zYq5cEx0Re_kowg "The legacy product configurator in Sales and Order Management is an interface for customizing configurable product offers. The interface displays the product options available and automatically calculates product pricing as you select options."), to customize configurable products that you add to opportunities, quotes, and orders or to make changes in sold products and product inventory. Hinweis: The CPQ Configurator is available if your organization has implemented the CPQ Integration application. For details on using the CPQ Configurator in Sales and Order Management workflows, see Configure a customizable product using CPQ Configurator. |-|-|-| | [Lead and opportunity managementWin more deals by capturing leads, tracking opportunities, forecasting sales, managing territories and buying groups.](https://servicenow-prod.fluidtopics.net/yOSi4IN5vnU2h4TOpTXYJQ "Learn how to use lead and opportunity management applications.") | [Configure, price, quoteQuote faster and more accurately by configuring products, setting pricing, and creating sales agreements.](https://servicenow-prod.fluidtopics.net/hFW7JYZtD5KVc4EGKdxRxQ "Learn how to use configure, price, quote applications.") | [Order managementKeep orders on track by managing fulfillment, staying ahead of jeopardy, and resolving issues quickly.](https://servicenow-prod.fluidtopics.net/ZJLV~q7AQoHnSXjRkbJ5Zg "ServiceNow Order Management provides a centralized platform to create and manage customer and service orders throughout their entire life cycle. It automates the complex process from order capture and enrichment through to fulfillment and closure, promoting seamless coordination between sales, operations, and technical teams.") | | [Order operationsRun seamless lead-to-cash processes by managing end-to-end order workflows and handling returns with ease.](https://servicenow-prod.fluidtopics.net/9YhXNtkKg2rwFzrjj9xWJw "Learn how to use order operations applications.") | [Post-sales engagementDeliver on your promises by managing contracts, tracking entitlements, and driving product life cycle workflows.](https://servicenow-prod.fluidtopics.net/MLUxPsHV_5fQIpVBihmj_Q "Learn how to use post-sales engagement applications.") | [Partner Relationship ManagementGrow your partner ecosystem by onboarding partners, strengthening relationships, and enabling collaboration.](https://servicenow-prod.fluidtopics.net/~UcnHZUMCSgcW~AHNaIh5g "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.") | | [Lead-to-cash foundationBrowse, customize, and add products using the product catalog interface with AI Search.](https://servicenow-prod.fluidtopics.net/cbr3Av3Kouwasjc3efmvPg "Learn how to use lead-to-cash foundation applications.") | [Business PortalEmpower your customers by letting them place orders, submit RFQs, view quotes, and raise cases on their own.](https://servicenow-prod.fluidtopics.net/CPFzt9GCW9Lerv8Z5dLdQQ "Business-to-business (B2B) customers can use the Business Portal to browse product catalogs, create product orders, create and view order cases, manage invoice and invoice cases, and request for quotes.") | | [ ] {#som-using__table_ywk_fhy_khc} * **[Using lead and opportunity management applications](https://servicenow-prod.fluidtopics.net/yOSi4IN5vnU2h4TOpTXYJQ)** Learn how to use lead and opportunity management applications. * **[Using configure, price, quote applications](https://servicenow-prod.fluidtopics.net/hFW7JYZtD5KVc4EGKdxRxQ)** Learn how to use configure, price, quote applications. * **[Using Order Management](https://servicenow-prod.fluidtopics.net/ZJLV~q7AQoHnSXjRkbJ5Zg)** ServiceNow Order Management provides a centralized platform to create and manage customer and service orders throughout their entire life cycle. It automates the complex process from order capture and enrichment through to fulfillment and closure, promoting seamless coordination between sales, operations, and technical teams. * **[Using order operations applications](https://servicenow-prod.fluidtopics.net/9YhXNtkKg2rwFzrjj9xWJw)** Learn how to use order operations applications. * **[Using post-sales engagement applications](https://servicenow-prod.fluidtopics.net/MLUxPsHV_5fQIpVBihmj_Q)** Learn how to use post-sales engagement applications. * **[Using Partner Relationship Management](https://servicenow-prod.fluidtopics.net/~UcnHZUMCSgcW~AHNaIh5g)** Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal. * **[Using lead-to-cash foundation applications](https://servicenow-prod.fluidtopics.net/cbr3Av3Kouwasjc3efmvPg)** Learn how to use lead-to-cash foundation applications. * **[Customer self-service using the Business Portal](https://servicenow-prod.fluidtopics.net/CPFzt9GCW9Lerv8Z5dLdQQ)** Business-to-business (B2B) customers can use the Business Portal to browse product catalogs, create product orders, create and view order cases, manage invoice and invoice cases, and request for quotes.