---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Reject orders

# Reject orders in Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reject a customer or service order in scenarios where the customer request is invalid, the product or service is no longer available, or the pricing or terms are incorrect.

## Vorbereitungen

Role required: sn_ind_tmt_orm.order_fulfilment_manager, sn_ind_tmt_orm.order_approver

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace. .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select the order that you want to reject.  
   Only the orders in the New state can be rejected.
5. Select Reject.
{#som-on-reject-order__steps_x2x_5dk_pgc}

## Ergebnisse

The order is rejected and its state changes to Rejected. Rejected orders can be made available to the order agents to address issues after changing the state of the order and order line items to the Draft state.