---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add products or services

# Add products or services to an order in Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add order lines for products or service orders using the product catalog and product configurator in Order Management.

## Vorbereitungen

Hinweis:  
Check your entitlements to see if the product configurator is available.

Role required: sn_ind_tmt_orm.order_agent, sn_ind_tmt_orm.service_agent

## Warum und wann dieser Vorgang ausgeführt wird

The product catalog displays tiles that contain product information. Simple products have an Add button that adds the product with no options available to the order.

Products with options have a  Customize  button that opens the  product configurator, which lets you select product options.
Abbildung : 1. Product Catalog used to add products to orders

Products with options have a Customize button that opens the product configurator, which lets you select product options.
Abbildung : 2. Product configurator for selecting product options

When the  product configurator opens you can select from the available options for the product or service.  
The product configurator consists of three columns.

* The product hierarchy displays product catalog items and child products associated with the product.
* The option selection displays any available options for the product, service, order lines, and order tasks.
* The Current Selection displays the selected products options and the pricing.
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As you configure your product, use the following options:{#som-add-products-services-to-orders__table_pqy_fcs_tgc__entry__2}

| Option | Description |
|-|-|
| Reprice | Resets the pricing and updates the total price when you make changes. If cascading pricing is enabled, pricing information is cascaded from parent to child line items. See [Control cascading quantity values in child product offerings](https://servicenow-prod.fluidtopics.net/6b6lM1eXSf0KBzTsYDNTWA "Control how the quantities for child line items in a product offering for an opportunity, quote, or order are calculated by using the sn_prd_pm.enable_cascade_quantity system property.") for more information. |
| Validate Related Items | Validates the product and prices when changes are made. |
| Add | Adds the product to the order after you've configured it. |
[ ]

{#som-add-products-services-to-orders__table_pqy_fcs_tgc}  
Hinweis:  
If you added a sales agreement while creating the order, only the products listed in the sales agreement are available for selection.

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select an order.
5. In the Catalog tab, choose a catalog from the drop-down menu.
6. Add products to your order.
   * Select Add to add a simple product.
   * Select Customize to add products with configurable options.
7. Select the Line items tab to view products and services in your order.
**Zugehörige Tasks**   

* [Filter product catalog by location](https://servicenow-prod.fluidtopics.net/dZ9zGKYOaCnWs4hGwkWBzg "Agents can filter products in the catalog by using the location function in Order Management. The location filter helps agents be more efficient when creating orders.")
* [Set up and review order lines](https://servicenow-prod.fluidtopics.net/Mn0NxqHbFPebzVnrcFqgCA "Once products and services are added to an order in Order Management, you can set up order lines with order characteristics, pricing adjustments, and other items.")