---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Customer contract form

# Customer contract form {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
{#service-contract-form__table_jtd_tbk_bzb__entry__2}

| Field | Description |
|-|-|
| Name | The name of the customer contract. |
| Number | The internal unique identification number that is generated when the customer contract is created. This number isn't editable. |
| Contract Reference | The externally assigned identification number assigned to the customer contract. |
| Account | The name of the account associated with the customer contract. Hinweis: * A customer contract can be associated with either an account or a consumer. * An account can be created if no account is found by selecting New on the Account form. For more information on the fields in the Account form, see [Account form](https://www.servicenow.com/docs/access?context=customer-service-account-form&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). {#service-contract-form__ul_mvp_zbk_bzb} |
| Consumer | The name of the consumer associated with the contract. Hinweis: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://www.servicenow.com/docs/access?context=create-a-consumer-record&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). |
| State | The current state of the customer contract: * Draft * Active * Expired * Canceled * Suspended {#service-contract-form__ul_qwp_zbk_bzb} |
| Start date | The activation date of the customer contract. |
| End date | The date when the customer contract ends. |
| Renewal root | A customer contract can be renewed multiple times. Renewal root refers the customer contract reference of the first or base customer contract. |
| Renewed from | A customer contract can be renewed multiple times. Renewed from field refers to the previous customer contract that was renewed. |
[Tabelle : 1. customer Contract form]

{#service-contract-form__table_jtd_tbk_bzb}