---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Review a fallout record

# Review a fallout record {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review a fallout record to make sure that the detailed information is correct and complete.

## Vorbereitungen

Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

## Warum und wann dieser Vorgang ausgeführt wird

You select fallout records to review in CSM Configurable Workspace. You can also review and track all fallout records for a specific order by using the Fallouts (n) icon where n is the number of fallouts. This icon appears when
you view the related fallout record.

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to FalloutsAll.  
   To view only those fallout records that are assigned to you, select My Fallouts.
4. Select the fallout record you want to view.  
   For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://servicenow-prod.fluidtopics.net/oPyhrmBU3QN4PEXF4mLVfw "The Fallout form enables you to manually create, review, and modify the order fallout records.").
5. To view the associated order line item, select Open Context Record.
{#select-order-fallout-records-review__steps_qnd_vw5_t4b}

## Nächste Maßnahme

[Update a fallout record](https://servicenow-prod.fluidtopics.net/Y8CNsd6hu~0td4BiZwmcRg "Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.")