---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Update a fallout record

# Update a fallout record {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow
up on.

## Vorbereitungen

Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

## Warum und wann dieser Vorgang ausgeführt wird

If you have a fallout agent role, you can change the state of the fallout records,
create work notes in them, or assign them to other users.

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to FalloutsAll.  
   To view only those fallout records that are assigned to you, select My Fallouts.
4. Select the fallout record you want to update.
5. On the Fallout form, update the required fields.  
   For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://servicenow-prod.fluidtopics.net/oPyhrmBU3QN4PEXF4mLVfw "The Fallout form enables you to manually create, review, and modify the order fallout records.").
6. Select Save.
{#review-update-selected-order-fallout-records__steps_qnd_vw5_t4b}