---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization roles

# Return Merchandise Authorization roles {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Information about Return Merchandise Authorization (RMA) roles.
{#return-merchandise-authorization-roles__table_xxb_g52_sfc__entry__3}

| Roles | Description | Contains roles |
|-|-|-|
| sn_csm_rma_case.csm_rma_case_creator | This role provides granular access to create RMA cases and RMA case Lines. | sn_csm_rma_case.writer |
| sn_csm_rma_case.csm_rma_case_viewer | This role provides granular access to read RMA cases and RMA case Lines. | None |
| sn_csm_rma_case.csm_rma_case_writer | This role provides granular access to edit or update RMA cases and RMA case Lines. | sn_csm_rma_case.viewer |
[Tabelle : 1. Return Merchandise Authorization roles]

{#return-merchandise-authorization-roles__table_xxb_g52_sfc}