---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Convert into orders

# Convert quotes into orders {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Customer Order tab to convert a quote into a customer order in Quote Management.

## Vorbereitungen

Role required: sales_agent

## Warum und wann dieser Vorgang ausgeführt wird

The quote must be in an Active state and the quote state must be set to Completed. Then the Customer Orders tab becomes active.  
Hinweis:  
Verify your entitlements to see if you have access to this feature.

## Prozedur

1. In the CSM Configurable Workspace, select the List view ![]().
2. Navigate to QuotesAll.
3. Select the quote that you want to convert to a customer order from the Quote List view.
4. In the Details tab, change the quote State to Completed and select Save.
5. Select Create Order.  
   When the order is created, a message appears with the order number.
6. Select the Order number in the message to open the order.  
   The Order Line Item view displays the order line items, pricing adjustments, and order tasks.