---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Customer Contracts and Entitlements reference

# Customer Contracts and Entitlements reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.

## What to explore next {#pss-reference__section_hld_dkf_zfc}

To learn more about configuring and using Customer Contracts and Entitlements, see:

* [Configure Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/1CgqYRVGc_JaxLDZKDkTOA "Use the Customer Contracts and Entitlements application to configure and display customer contracts and entitlements.")
* [Using Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/loIGdjxJYxPvX4sqtZEm~A "Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines to work on the services.")
{#pss-reference__ul_ild_dkf_zfc}
* **[Customer contract life cycle](https://servicenow-prod.fluidtopics.net/jEzIazu1III6trhBsQ7M3w)**   
  A customer contract goes through the various states in each phase of its life cycle.
* **[Customer contract form](https://servicenow-prod.fluidtopics.net/M62Rh1cN2X8nt9Uv7CTrAA)**   
  The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
* **[Customer contract line form](https://servicenow-prod.fluidtopics.net/RxIgAFt9aXtNEidQmqnUvQ)**   
  You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form.
* **[Entitlement form](https://servicenow-prod.fluidtopics.net/7nmnFssPU5H8yxkpaQTXcA)**   
  The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
* **[Sold Product Covered form](https://servicenow-prod.fluidtopics.net/mQmPOiAGBoN2FT_vSTvDMQ)**   
  The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.