---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order operations

# Order operations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.
<br />

## Get started {#order-operations-landing__cf-app-landing-get-started}

Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.
{#order-operations-landing__table_b4k_bj2_nhc__entry__2}

| Application | Description |
|-|-|
| [Order Operations Case Management](https://www.servicenow.com/docs/access?context=csm-case-mgmt-order-ops&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Capture and manage order exceptions. |
| [Case Lines and Workflows](https://www.servicenow.com/docs/access?context=csm-case-mgmt-case-lines&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Track and manage multiple related issues in a single case. |
| [Case Management for Invoice Operations](https://www.servicenow.com/docs/access?context=csm-invoice-operations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Capture and manage invoice exceptions. |
| [Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/W2Kw388yIEl8aVhuGJtA2g "The ServiceNow Lead-to-Cash Process Management application empowers sales teams by providing a consolidated view of all critical sales data and activities.") | Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process. |
| [Return Merchandise Authorization](https://servicenow-prod.fluidtopics.net/gYaOrpCdZ8eMsBKT_kxB6A "Return Merchandise Authorization (RMA) enables the return, replacement, and repair for install base items. It offers simplified processes, decreased turnaround time, and a unified workflow.") | Manage return, replacement, or refund cases for installed products. |
[Tabelle : 1. Order operations applications]

{#order-operations-landing__table_b4k_bj2_nhc}

## What to do next {#order-operations-landing__cf-app-landing-get-help}

Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see [Configuring the order operations applications](https://servicenow-prod.fluidtopics.net/RaJ5pszq2dfGFrIs0K2cHg "Learn how to configure the order operations applications to help sales and support teams to monitor the sales processes, and manage post-sale support and returns respectively.").
**Zugehörige Konzepte**   

* [Using order operations applications](https://servicenow-prod.fluidtopics.net/9YhXNtkKg2rwFzrjj9xWJw "Learn how to use order operations applications.")
* [Order operations reference](https://servicenow-prod.fluidtopics.net/HE1e9fU4FgoXJUx6gbO~Lw "Reference for order operations applications.")