---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Revise an outbound request for the service order

# Revise an outbound request for the service order {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a provider, revise the outbound request that was previously created for a service order by using the Order Management for Telecommunications, Media, and Technology application. This way, you can share any inflight order changes with the external systems during the order fulfillment process.

## Vorbereitungen

Ensure that you've first created an outbound request for a service order.

Role required: sn_ind_tmt_orm.order_fulfilment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_agent, sn_ind_tmt_orm.service_order_manager

## Warum und wann dieser Vorgang ausgeführt wird

If you make any changes in the order properties, such as updating the domain order characteristics through the user updates or inflight changes while the order fulfillment is in progress, you might need to share the updated
order details with the external systems. To learn more about managing the inflight order changes, see [Managing inflight order changes and cancellation requests](https://servicenow-prod.fluidtopics.net/1P0lxSvQM6ina6SrQevFhQ "Manage how your organization receives changes for customer orders, service orders or individual line items that are still being orchestrated and fulfilled. By using inflight change order management, you can designate when you permit such changes. You can also assess the impact of the requested changes for an order or order line item, and automatically generate a plan to compensate for them when you approve the revision or cancellation request.") and [Cancel orders](https://servicenow-prod.fluidtopics.net/6ayjUUDHaCnhZdhBAHFXqg#order-mgt-review-cust-order-detail "Cancel an inflight order, or order line item when a customer requests it or your internal personnel determine an order cancellation is necessary.").

A new Updates available order attribute tracks for any updates in the service order. If you update an order characteristic or revise the domain order (Updated or Canceled) as a part of the inflight revision, the value of the
Updates available field is set to true. Also, the Revise Outbound Request UI action appears on the domain order form to trigger the revision of the outbound request.

## Prozedur

1. Select a service order and open it.
2. Select the Revise Outbound Request UI action.  
   A dialog box appears with the following message: Want to revise outbound fulfillment request for the service order?  
   Do one of the following actions:
   * Don't trigger this action by selecting Cancel.
   * Initiate this template by selecting OK.
   {#order-mgt-revise-outbound-request__ul_xjq_rmn_2yb}

   The revised order details are generated and sent to the external systems through the configured integration. To learn more, see [Integrating Order Management with southbound external systems](https://servicenow-prod.fluidtopics.net/R_G_jOz_1P92s7QqCBHzSA "If you have a Telecommunications Service Management subscription, you can submit outbound service order requests to various external systems by integrating the Order Management application with the external southbound systems.").