---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Cancel orders

# Cancel orders {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Cancel an inflight order, or order line item when a customer requests it or your internal personnel determine an order cancellation is necessary.

## Vorbereitungen

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

## Warum und wann dieser Vorgang ausgeführt wird

You can only cancel orders that are in the In progress state. You can delete orders or order line items from orders that are in Draft or New states. To learn more, see [Delete orders](https://servicenow-prod.fluidtopics.net/0MMPleu1~dIGAQuEJR57VA "Delete order or order line items if you no longer require them to be part of the order.").

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll or Service OrdersAll to cancel a product or service order respectively.
4. Select an order you want to cancel.  
   Hinweis:  
   If the PONR option is selected, the Cancel Order button is turned off because it is too far along in the process to request a cancellation.
5. Select Cancel Order.  
   When you request an order cancellation, the following actions take place:
   * The State field changes to Assessing Cancellation.
   * The Version field increments to the next version number.
   * The Revision Operation field is set to Cancel.
   * Notification messages appear if there are any conditions that are preventing cancellation of the order. A designated manager must approve the order cancellation.
   {#order-mgt-review-cust-order-detail__ul_h32_fny_ygc}
6. In the customer order, make the required changes, and then select Save.
{#order-mgt-review-cust-order-detail__steps_qnd_vw5_t4b}

## Nächste Maßnahme

A designated manager must approve the order cancellation. To learn more, see [Review and approve order revisions or cancellation requests](https://servicenow-prod.fluidtopics.net/odGLpHHGBVhAxfOs4x39rw "Review a customer or service order that has a pending revision or cancellation request so that you can make sure that the order is correct and complete. You can also approve the order and order line item revisions or cancellations requests.").