---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order Management reference

# Order Management reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference topics provide additional information about Order Management.
* **[Components installed with Order Management](https://servicenow-prod.fluidtopics.net/TkUgatZksoivpsVrMkQd7w)**   
  Several types of components are installed with activation of the Order Management plugin, including tables and user roles.
* **[Account Details form](https://servicenow-prod.fluidtopics.net/S~NzoFg8IaTRzNtTPH_25A#account-details-form-fields)**   
  The Accounts Details form enables you to create or review account details for a customer or for a partner.
* **[Customer and Service order details forms](https://servicenow-prod.fluidtopics.net/RG5_TG40B37SXU0bY~Eh6Q#field-descriptions-customer-orders)**   
  The Order details forms enable you to select, review, and modify captured customer or service orders.
* **[Customer and service order line items forms](https://servicenow-prod.fluidtopics.net/D_Me4RXaD1WhUMr_iuKXIw#field-descriptions-customer-order-line-items)**   
  The Order Line Items form enables you to select, review, and modify the captured customer or service order line items.
* **[Order Tasks form](https://servicenow-prod.fluidtopics.net/vS7EGyWggMmvbv_VqmX0Iw)**   
  The Order Task form enables you to review and update the fulfillment tasks that are associated with the selected order.
* **[Order Characteristics form](https://servicenow-prod.fluidtopics.net/pQvdW4einuxao2ZLt8ZXAg)**   
  The Order Characteristics form enables you to review and modify order characteristics for a customer or service order.
* **[Customer order states](https://servicenow-prod.fluidtopics.net/nxVo0ntGZTDYg0YCQ4k3pw)**   
  Use the State fields on the customer order management forms to determine the current processing state for the customer order and to perform certain types of customer order actions, such as canceling a customer order.
* **[Service order states](https://servicenow-prod.fluidtopics.net/XDQczdsF6N_KXSdSCUZ0gA)**   
  Use the State fields on the Order Management forms to determine the current processing state for the service order and to perform certain types of order actions, such as canceling an external service order.
* **[Domain order forms](https://servicenow-prod.fluidtopics.net/bBpgFUuC3hqrkik4U2j~Ug)**   
  The domain order forms enable you to review and modify the domain product orders, service orders, and resource orders for a selected customer or service order.
* **[Components installed Fallout Management](https://servicenow-prod.fluidtopics.net/Uca6BnOH5sIF91VWxVvRkA)**   
  Several types of components are installed with activation of the Fallout Management plugin, including tables and user roles.
* **[Fallout Management data model](https://servicenow-prod.fluidtopics.net/bKR_AI4ptByTTmPGGsF6CA)**   
  Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.
* **[Fallout form fields](https://servicenow-prod.fluidtopics.net/oPyhrmBU3QN4PEXF4mLVfw)**   
  The Fallout form enables you to manually create, review, and modify the order fallout records.
* **[Jeopardy Management roles and personas](https://servicenow-prod.fluidtopics.net/evBUYFQag9Rf5iRNi4gSsw)**   
  Learn more about how the roles and personas in Order Management may change by adopting Jeopardy Management.
* **[Domain separation and Order Management](https://servicenow-prod.fluidtopics.net/69qEGFa7vsZVjIZuGzZESQ)**   
  Domain separation is supported for Order Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.