---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring order priority and routing

# Configuring order priority and routing {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.  
Use order prioritization to:

* Define prioritization rules using various customer, products, service, and order attributes.
* Assign order priority while creating orders based on the pre-defined rules.
* Identify urgent orders that need to be fulfilled immediately.
* Automatically route high priority orders to a specific fulfiller group.
* Ensure that orders are fulfilled in a committed date.
* Recalculate order priority when any changes occur.
{#order-mgt-priority-management__ul_jtl_yqh_xvb}

In Order Management, the order priority is calculated using pre-defined rules based on the following categories of data.  
{#order-mgt-priority-management__table_z35_fpn_xvb__entry__2}

| Category | Input |
|-|-|
| Customer | Customer account |
| Specification | * Product specification * Service specification * Product offering {#order-mgt-priority-management__ul_ikz_jpn_xvb} |
| Order type | Order line item |
| Urgency | Order line item |
[ ]

{#order-mgt-priority-management__table_z35_fpn_xvb}  
Hinweis:  
The inputs used in these decision tables and the rank can be modified according to your business requirements.
These rules are defined in the following decision tables:

* Order Priority Policy by Customer Attributes
* Order Priority Policy by Order Type
* Order Priority Policy by Specification Attributes
* Order Priority Policy by Urgency
{#order-mgt-priority-management__ul_ptw_5mh_xvb}

Each parameter defined in the decision table has a rank value assigned to it. When an order is created, the decision tables are evaluated and a weightage is assigned to each table to calculate the order priority. See [Calculating the order priority](https://servicenow-prod.fluidtopics.net/314aLaP7nusyfG8v215bEw "Order priority is calculated based on the rank defined in the decision table and the weightage assigned to each table.") on how the priority is calculated.  
Hinweis:  
You can add new inputs, conditions, or modify the existing conditions in the decision tables. For more details on updating decision tables, see [Using decision tables](https://www.servicenow.com/docs/access?context=using-decision-builder&version=australia&pubname=australia-build-workflows&ft:locale=en-US).
* **[Calculating the order priority](https://servicenow-prod.fluidtopics.net/314aLaP7nusyfG8v215bEw)**   
  Order priority is calculated based on the rank defined in the decision table and the weightage assigned to each table.