---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sales and Order Management

# Sales and Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how you can use the ServiceNow® Sales and Order Management (SOM) applications to manage the product sales life cycle in your organization. Your agents can use these applications to generate pre-sales leads and opportunities, provide sales quotes, capture and fulfill orders, work with contracts and entitlements, and manage the customer order workflow for changes.{#order-mgt-overview__order-mgmt-telco-media-short-desc}

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| [Explore Learn how you can use the Sales and Order Management applications.](https://servicenow-prod.fluidtopics.net/raosodozFj63Qa_~KyF5dQ "Whether you're starting or expanding a Sales and Order Management (SOM) implementation, learn more about its available applications and workflows for pre-sales engagement, order capture and fulfillment, order to cash operations, and post-sales activities in your organization.") | [Configure Plan and configure your Sales and Order Management implementation.](https://servicenow-prod.fluidtopics.net/sKQi2iQ6ioK9SMt_TLbarw "Set up the Sales and Order Management (SOM) applications so that your agents can work on various stages of the product sales life cycle, such as sales opportunities, quotes, order capture and fulfillment, contracts and entitlements, and also the basic product catalog and pricing features used by each application.") | [Use Use the Sales and Order Management applications as an agent.](https://servicenow-prod.fluidtopics.net/Ts~teFhz06ZENc9_cFde4w "As agents and managers, you use the CSM Configurable Workspace to complete various tasks when using the Sales and Order Management applications.") |
| [Integrate Extend capabilities in Sales and Order Management by integrating with other applications.](https://servicenow-prod.fluidtopics.net/1gIoP7lqE9R5yMbzDiNjGw "You can use various ServiceNow store applications and integrations to further extend the capabilities of Order Management.") | [Reference Get details about components such as fields, tables, and properties.](https://servicenow-prod.fluidtopics.net/GgjmOstqBDjNDzxyrAfggw "Reference topics provide additional information about Order Management.") | [Now Assist for SFA Enhance agent productivity and efficiency for lead-to-opportunity motions through conversation and proactive experiences using Now Assist.](https://servicenow-prod.fluidtopics.net/23jd27fw0WTAOSojh6qPNw "Now Assist for Sales Force Automation (SFA) application packages ServiceNow platform AI capabilities to deliver AI-powered insights and automation to drive faster, smarter sales and order processes.") |
|   | [Now Assist for Order Management Improve user experience for customers and agents with AI‑powered assistance that streamlines order and invoice operations.](https://servicenow-prod.fluidtopics.net/buaoZuTIWh4c0cC0ScqLUQ "Use the ServiceNow Now Assist for Order Management to improve agent and customer productivity and efficiency in their respective workflows.") |   |
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## Additional resources {#order-mgt-overview__section_twc_dcs_bgc}

* Learn more about what's new and changed, see the [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/access?context=sales-order-management-rn-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Discover plans and packages at [SOM Plans and Packages](https://www.servicenow.com/products/cpq/pricing.html).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Sales and Order Management features at [Now Create](https://learning.servicenow.com/nowcreate).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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