--- sourceDocument: Australia Sales and Order Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Sales and Order Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Product specifications # Create and publish product specifications {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 Minuten Lesedauer Create and publish a base version of a product specification. A product specification defines all the product options that apply to a customer-facing product you sell, and designates how to fulfill these options. It contains information such as the product description, pricing, eligibility, and product options. ## Vorbereitungen * [Create the product characteristics and characteristic options for your product offerings](https://servicenow-prod.fluidtopics.net/Xp5lN5~mysjETvqet8a_EA "Add product characteristics and characteristic options that you can later add to your product offerings in Sales and Order Management.") * [8577d7a081fdeca4418f02a50fb4e4e13e3f4ae3.dita](https://servicenow-prod.fluidtopics.net/FkhuygJUM84JNB3jrOJsPw "Create product, service, and resource specification categories that you can associate with model categories to determine the product model and fulfillment workflow of a technical product offering.") {#order-mgt-create-product-specification__ul_nv5_pkk_y2c} Role required: sn_prd_pm.product_catalog_manager ## Warum und wann dieser Vorgang ausgeführt wird A product specification defines a product that you sell to your customers. It captures the various characteristics of a product, and includes: * All the specification characteristic options that are available for a product, and how they should be fulfilled. * Various categories of information, such as the brand, cost, terms and conditions, and product-related materials, which include product visuals. Product specifications are customer-facing and are added to product offerings. * Its relationship to other product, service, and resource specifications, and how a customer order of a product offering is delivered. {#order-mgt-create-product-specification__ul_xly_k2k_y2c} For example, suppose you define a product specification for an SD-WAN service package and you designate it as a composite product specification for a complex enterprise product specification. A composite product is typically composed of a parent or umbrella specification, and multiple child specifications, each with their own characteristics. When bundled together, they form a single complex product. The SD-WAN service package consists of three bundled product specifications, two of which are designated as mandatory items that the user must select. The third specification is for an optional security package. The SD-WAN service package is a container or wrapper for the three other products. ## Prozedur 1. In the CSM Configurable Workspace, select the List ![]() view. 2. Navigate to SpecificationsProduct Specifications and select New. 3. On the Details tab, fill in the fields. {#order-mgt-create-product-specification__table_jqn_vm4_dfc__entry__2} | Field | Description | |-|-| | Number | Auto-generated ID for the product specification. | | Name | Name of the product specification. | | Version | Version number that is assigned to a specification: * When you create the initial version, 1 appears in this field, and can't be changed. * When you create subsequent versions of the specification, the next incremental number appears in this field after you select Create New Version. For example, 4 appears in this field if 3 was the previous version number. {#order-mgt-create-product-specification__ul_kqn_vm4_dfc} | | Display name | Name that appears for the specification in the ServiceNow AI Platform when this version of the specification is in effect. * When you create the initial, or base version of the specification (for example, version 1), you must enter free-form text, which is usually the name of the specification, into the field. * When you create versions of the specification, a system-assigned concatenation of the specification name and its current version number appears but can be overwritten. For example, SD-WAN Edge Device v2 appears in this field when: 1. SD-WAN Edge Device is the name of the specification. 2. Version 2 is the current version of the specification. {#order-mgt-create-product-specification__ol_mqn_vm4_dfc} {#order-mgt-create-product-specification__ul_lqn_vm4_dfc} | | Category | Specification category that the product specification belongs to. | | Type | Type of product specification. Select a type: * Goods:Product specification for the type of goods that you sell. * Network: Product specification of a network. * Service: Product specification of a service that you sell or provide to your customer. {#order-mgt-create-product-specification__ul_nqn_vm4_dfc} | | Start date | Date that the specification is valid from. You can use this field when you create a version to indicate when it takes effect. However, it is informational only and isn't used for actual processing. | | End date | Date through which the specification is valid. You can use this field when you create a version to indicate when it is no longer in effect. However, it is informational only and isn't used for actual processing. | | Owner | Name of the person who is responsible for maintaining this specification. Select the search icon to choose the person. | | Description | Description for this product specification. | | State | State of the product specification. * Draft: Unpublished draft product specification that is assigned when you first create the specification record. * Published: Published product specification that is assigned when you formally publish it for use in a product offering. * Retired: Product specification that is retired and can no longer be used to create another specification version. * Archived: Product specification that is no longer used in the ordering or fulfillment process. {#order-mgt-create-product-specification__ul_oqn_vm4_dfc} | | External code | Product code of the specification. | | Line | Product line of the specification. | | Cost to company | Cost to the company for this product specification. This field is for profit-calculation purposes only. | | Composite | Option indicating that the product specification is a complex enterprise product specification. A composite product is typically comprised of a parent or umbrella specification, and multiple child specifications, each with their own characteristics. When bundled together, they constitute a single complex product. | | Installation required | Option indicating that someone must install the product on site. | | Location specific | Option indicating that this product specification requires that you enter the location details into a customer order for fulfillment and installation. | | Transient | Option that indicates the product for this product specification is for one-time use. Hinweis: If you select this option, the sold product or product inventory record for the transient product is set to an Inactive state when the order is completed. Move, Add, Change, Disconnect (MACD) actions can't be performed on the sold product or product inventory records of a transient product. | | Initial version | Name of the base version of the specification that appears but can't be changed. | | Previous version | Name of the previous version of the specification. For example: * When you create the initial version of the specification (for example, version 1), this field is empty. * When you create a version (version 2) with a slightly different name, the name of the specification at its initial creation appears here. * When you create a subsequent version (version 3), the name of the specification as it was at version 2 appears here {#order-mgt-create-product-specification__ul_pqn_vm4_dfc}You can't change this field. | [Tabelle : 1. Create New Product Specification] {#order-mgt-create-product-specification__table_jqn_vm4_dfc} 4. Select Save. The product specification is created. The following tabs open for viewing or defining information related to your product specification.{#order-mgt-create-product-specification__table_mxb_gss_z2c__entry__2} | Tab | Description | |-|-| | Catalog Hierarchy | [View the complete hierarchy of a product offering and any associated specifications](https://servicenow-prod.fluidtopics.net/iy2QpAVd4G7wdbDhcpRL0g "As a product catalog admin or manager, you can view the complete hierarchy of a product offering and any associated specifications (product, service, and resource). Use these views to verify that all entities have been defined and associated correctly."). Use the Show specification toggle to view the hierarchy of specifications. | | Specification Characteristics | [Associate the characteristics and characteristic options with your specification](https://servicenow-prod.fluidtopics.net/p~Tx~nmLP3Ev7XrceJm95Q "Define characteristics for a product, service, or resource specification."). | | Specification Relationships | [696b1f06852a29ca0015b3bc711589daafdaadcb.dita](https://servicenow-prod.fluidtopics.net/oDNMqUOltE~HeDVHNGHx5w#order-mgt-specification-rels "Create the specification relationships and optional decomposition rules that define the associations between the product, service, and resource specifications for a product that you offer. These relationships impact how an order is fulfilled for a customer.") | | Product Offerings | Create a product offering from the specification. For details, see [Create product offerings](https://servicenow-prod.fluidtopics.net/fCOm3kVJAqAWK0epZ9~wcA "Create and publish a product offering in Sales and Order Management. Product offerings represent entities that are orderable from the provider of the catalog and includes pricing information. Once published, product offerings are available to agents as they create leads, opportunities, quotes, and orders and to customers placing orders."). | | Attribute Mappings | [9eb6eb97c8a4daf06b9117a49715bfe59b35d310.dita](https://servicenow-prod.fluidtopics.net/84jvi4jxFO8j_7AIDMwDhw "By defining attribute-mapping rules between two specifications in the product catalog, your fulfillment agents can access all relevant characteristic values in your product, service, and resource orders."). | | Versions | [Create another version of the specification](https://servicenow-prod.fluidtopics.net/Br_U7HX2Qq4L32YWHolrig "As a product catalog manager, you can create and publish the specification versions that list the improved products and services that you can offer to your customers in a technical product catalog."). | | Compatibility Rules | [Configure compatibility rules for horizontal relationships](https://servicenow-prod.fluidtopics.net/4g8D08cUp2R8_glMXv_7TQ "As a provider, you can use compatibility rules to establish horizontal relationships between the specifications of multiple products, services, or resources.") between the specifications of multiple products, services, or resources. | [Tabelle : 2. Product specification tabs] {#order-mgt-create-product-specification__table_mxb_gss_z2c} 5. When you are finished creating the specification version, do one of the following actions. | Action | Description | | Publish | Publish the draft specification so that you can use it in a product offering. * When you publish it, its state changes from Draft to Published. * After you publish a specification, you can't change or delete it, unless you create a version for it. {#order-mgt-create-product-specification__ul_fzr_lts_2tb} | | Update | Update the specification with the new data that you added, but do not publish it for use in a product offering. | | Copy | Copy the data in this specification so that you can create a specification from it. | |-|-| {#order-mgt-create-product-specification__choicetable_zw3_3sc_dtb}