---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order management

# Configuring Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.
* **[Install Order Management](https://servicenow-prod.fluidtopics.net/SaC5DDXSL~jFclgV7oX0Mg)**   
  You can install the Order Management application (sn_ind_tmt_orm) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Install Wind River Conductor application](https://servicenow-prod.fluidtopics.net/SVGTt4K_SYQ3VGrx5pueog)**   
  Install the Wind River Conductor application for cloud orchestration.
* **[Configure order enrichment flows using Decision Tables](https://servicenow-prod.fluidtopics.net/wHSzAXoxujzncXwhjQqM9w)**   
  Associate enrichment subflows with the product or service specifications by using the Order Enrichment Flow Policy in Decision Tables.
* **[Configure Product Order Fulfillment Policy using Decision Tables](https://servicenow-prod.fluidtopics.net/J6tPIDnL2V1hZLsdCUBZ8g)**   
  Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.
* **[Configure Service Order Fulfillment Policy using Decision Tables](https://servicenow-prod.fluidtopics.net/khTVWAYbcfyXWFWB58iJyw)**   
  Associate fulfillment subflows with the service specifications by using the Service Order Fulfillment Policy in Decision Tables for move order.
* **[Configure Resource Order Fulfillment Policy using Decision Tables](https://servicenow-prod.fluidtopics.net/W519PM8DCOVe1YFHS7YYbQ)**   
  Associate fulfillment subflows with the resource specifications by using the Resource Order Fulfillment Policy in Decision Tables for move order.
* **[Configure order fulfillment](https://servicenow-prod.fluidtopics.net/jMgCzxOqGnwrgiBfCCxkFQ)**   
  Order fulfillment is the process for fulfilling customer orders by using Workflow Studio or Task plan template.
* **[Configuring Fallout Management](https://servicenow-prod.fluidtopics.net/2CWtWJZPVQMxvyiuqZqcAQ#configure-fallout-management)**   
  As a provider, you can use Fallout Management to identify, investigate, and resolve order processing issues so that orders can continue processing through to completion.
* **[Configuring inflight changes](https://servicenow-prod.fluidtopics.net/CHELv4M3zrpso7NQWfWPLg)**   
  You can use inflight change order management to manage the receipt of changes for customer or service orders that are still in the process of being orchestrated and fulfilled.
* **[Configuring compatibility rules for horizontal relationships](https://servicenow-prod.fluidtopics.net/4g8D08cUp2R8_glMXv_7TQ)**   
  As a provider, you can use compatibility rules to establish horizontal relationships between the specifications of multiple products, services, or resources.
* **[Asynchronous order processing for large customer and consumer orders](https://servicenow-prod.fluidtopics.net/KhRkoHQU2DI~mVEoCxYsPQ)**   
  If you're an administrator for a communications service provider (CSP), you can support a high volume of enterprise, multi-site customer orders and consumer orders by using asynchronous order processing in the ServiceNow® Order Management application.
* **[Configuring order priority and routing](https://servicenow-prod.fluidtopics.net/WiCaKd8b0ERBtrCgLs3xLw)**   
  As a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.
* **[Integrating Order Management with southbound external systems](https://servicenow-prod.fluidtopics.net/R_G_jOz_1P92s7QqCBHzSA)**   
  If you have a Telecommunications Service Management subscription, you can submit outbound service order requests to various external systems by integrating the Order Management application with the external southbound systems.

**Zugehörige Konzepte**   

* [Order management](https://servicenow-prod.fluidtopics.net/ps_QcEHwO5NxGG1ac_bF~Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")