--- sourceDocument: Australia Sales and Order Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Sales and Order Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Business Portal # Customer self-service using the Business Portal {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Business-to-business (B2B) customers can use the Business Portal to browse product catalogs, create product orders, create and view order cases, manage invoice and invoice cases, and request for quotes. ## Creating orders using the Business Portal {#order-mgt-business-portal__section_h4l_g1w_b2c} The Business Portal uses the product catalog to let customers browse and configure products. Customers can also build orders and submit them for fulfillment. * [Create orders from the Business Portal](https://servicenow-prod.fluidtopics.net/S0s7ZhkNvyqI5uLeC2u9Rg "Browse products in a product catalog and create orders in Order Management.") * [View an order on the Business Portal](https://servicenow-prod.fluidtopics.net/E1eetMtcDCoQedGY9GYy1g "Customers can view their orders using the Business Portal.") {#order-mgt-business-portal__ul_kdy_fq2_nhc} ## Creating and viewing order cases {#order-mgt-business-portal__section_dnn_qqs_1fc} Customers can create and view order cases for orders or order line items using the Business Portal. * [Request updates for one or more orders](https://servicenow-prod.fluidtopics.net/8GcrrSH_hIN9LOReRE8ytQ "Request changes to the expected order fulfillment date and shipping location for one or more orders or to draw attention to an issue by creating an order case from the Business Portal.") * [Request updates for items in a single order](https://servicenow-prod.fluidtopics.net/otrRxsibhUn9FEIL1EoqMQ "Request changes for the expected order fulfillment date, shipping location, or quantity for specific items in an order by creating an order case from the Business Portal.") * [View order case details](https://servicenow-prod.fluidtopics.net/i_qCXQsYtrwko3r6wOl42A "View the list of order cases and their state from the Business Portal.") * [Request order changes using Now Assist for Order Management](https://servicenow-prod.fluidtopics.net/MQLtO~ExcdgMYZYJCzWduQ "Request expedited delivery for your order in natural language using the Now Assist Virtual Assistant on Business Portal.") * [Request order changes via calls](https://servicenow-prod.fluidtopics.net/NRkaNbP1jmu9Q3_1uOy7EQ "Use the AI voice agents to create and manage cases for any order or invoice-related issues such as expediting orders, disputing order quantity with voice calls.") {#order-mgt-business-portal__ul_elq_3q2_nhc} ## Creating requests for quotes (RFQs) {#order-mgt-business-portal__section_anq_fjh_fhc} Customers can request for quotes for products or services they're interested in via the Business Portal. They can specify budget and pricing preferences, and submit quote requests without engaging a sales agent. Simplify the RFQ life cycle from submission and internal review to quote generation and customer acceptance, ensuring faster turnaround times and improved transparency. * [Submit a request for quote from the Business Portal](https://servicenow-prod.fluidtopics.net/e~KINdTGtSMZbMJfKUsroA "Browse products and submit a request for quote (RFQ) based on your budget and pricing preferences for those products directly through the Business Portal, eliminating the need to engage a sales agent.") * [View requests for quotes (RFQs) on the Business Portal](https://servicenow-prod.fluidtopics.net/sYG4tjjtabSbFBAASb930w "Access, review, and track all your submitted quote requests directly from the Business Portal without having to contact a sales agent.") * [View quotes from the Business Portal](https://servicenow-prod.fluidtopics.net/gFWgHqilp34OX8o33~xZzA "View quotes generated for your account directly from the Business Portal. The list includes quotes generated from requests for quotes (RFQs) submitted by you and quotes created offline by a sales agent via the CSM Configurable Workspace.") * [Create quotes from request for quotes (RFQs)](https://servicenow-prod.fluidtopics.net/YjgPEuk20NgnKFQ9uP5PaQ "Create quotes from RFQ requests submitted by your customers via the Business Portal so you can share the quote with them and expedite the quote-to-order process.") {#order-mgt-business-portal__ul_sfc_kq2_nhc} ## Managing invoices and invoice cases {#order-mgt-business-portal__section_w54_5rf_23c} From the Business Portal, customers can view their invoices and invoice line details, including quantities, billing and shipping locations, and product information. If they notice a discrepancy such as a quantity mismatch, incorrect part number, or wrong billing or shipping location, they can submit a dispute using the self-service playbook, which guides them through the process step by step. They can dispute multiple line items on a single invoice, or raise issues across multiple invoices at once. For more information, see: * [View invoices on the Business Portal](https://servicenow-prod.fluidtopics.net/5cd4u~~Uvw6PEdiViZZ5Ag "Access your invoices and invoice line details from the Business Portal to track billing information and identify discrepancies.") * [Dispute a specific line item on an invoice against your account using the Business Portal](https://servicenow-prod.fluidtopics.net/kLy_jZe3ZAWZrptbGZBz7Q "Challenge discrepancies in invoiced quantity, part number, billing location, or shipping location for a single invoice line item via the Business Portal using the playbook experience.") * [Dispute multiple invoices against your account using the Business Portal](https://servicenow-prod.fluidtopics.net/AfRAsTv1D~LRxdzUhMxGuA "Challenge discrepancies in billing or shipping locations that affect multiple invoices via the Business Portal using the playbook experience.") * [View invoice case details in the Business Portal](https://servicenow-prod.fluidtopics.net/D~4h7d5pXX9Wez3dQQOM7A "View invoice case details, status, activity history, and attachments from the Business Portal.") {#order-mgt-business-portal__ul_qc3_htf_23c} Customers can also chat with an AI assistant or use voice commands to report discrepancies conversationally. For eligible quantity disputes, the AI assistant can validate their claim and resolve it on the spot by issuing a credit note or replacement order. If an issue needs further review, customers are seamlessly connected to a billing specialist with full context already in hand. For more information, see: * [Dispute invoice issues using Now Assist Virtual Assistant](https://servicenow-prod.fluidtopics.net/AYm7ENbmFnZdIRcsCGZTnQ "Dispute invoice issues such as quantity discrepancies in a guided conversational flow using Now Assist Virtual Assistant from the Business Portal, without needing to contact support.") * [Dispute invoice cases via calls](https://servicenow-prod.fluidtopics.net/_wvpJhST2wY_2nvP3QOCtg "Use the AI voice agents to create and manage cases for invoice-related issues such as disputing order quantity with voice calls.") {#order-mgt-business-portal__ul_ubg_ntf_23c}.