---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Compose emails

# Compose emails {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create an email to communicate to your customer the product information that meets their business requirements or the product demo as required by your customer.

## Vorbereitungen

Role required: sales_agent

## Prozedur

1. Navigate to List view ![]()and select Opportunity - All.
2. From the Opportunity List window, select the opportunity you want to work with and select the Emails tab.
3. Select Compose Email button from the top right corner to start a new email or select an existing email to make changes.
4. Fill in the fields in the Email Draft form.  
   {#opportunity-management-emails-tab__table_tpp_yt5_c1c__entry__2}

   | Fields | Descriptions |
   |-|-|
   | From | Email id of the sender. |
   | To | Email id of the receiver. |
   | Subject | Subject of your email. |
   | Email message | Body details of your email. |
   [Tabelle : 1. Opportunity Email Draft form]

   {#opportunity-management-emails-tab__table_tpp_yt5_c1c}  
   Hinweis:  
   You can create your own email templates and use the pre-filled email templates while creating a new email. To attach any files with your email, select Attach File.
5. Select Send email to send the email or close the email form to save it in the Draft Emails tab.