---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Multiple configurations

# Multiple configurations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

As a product catalog manager, when you define a configurable product offering, you can enable agents to add multiple configurations of a child product offering. When agents add multiple configurations, they can change the
quantity for each configuration of the offering, define each configuration as a separate line item, and select the appropriate options and characteristics for each configuration.

## How multiple configurations work {#multiple-child-offering-configurations__section_qst_kh2_dfc}

When you use the Create New Product Offering form to define configurable product offerings and child product offerings, select the Allow multiple configurations option to enable the creation of multiple child offering configurations. For information on defining product offerings, see [Create product offerings](https://servicenow-prod.fluidtopics.net/fCOm3kVJAqAWK0epZ9~wcA "Create and publish a product offering in Sales and Order Management. Product offerings represent entities that are orderable from the provider of the catalog and includes pricing information. Once published, product offerings are available to agents as they create leads, opportunities, quotes, and orders and to customers placing orders.").  
Hinweis:  
If the configurable product has an associated product specification, the Allow multiple configurations option is enabled automatically and can't be unselected.  
When agents add configurable products to new opportunities, quotes, and orders, they can create multiple configurations for a child offering. They navigate to a summary page for a selected child offering. From this page, they can do the following:

* Change the quantity of a child offering.
* Clone a child offering.
* Split a child offering that has a quantity greater than 1, to create child offering instances with different quantities.
{#multiple-child-offering-configurations__ul_ftq_f1w_jfc}Each offering instance becomes a new line item that can be configured separately.  
In the following example, the Home Automation Bundle is a child offering that has a default quantity of 2 in the Quadplay Home Tech Bundle. An information icon displays next to each child offering that can have multiple configurations. The information icon, when selected, displays a message indicating that multiple configurations can be created for the child offering.Abbildung : 1. Example configurable product offering for an order

## How multiple configurations are created {#multiple-child-offering-configurations__section_cpc_qj2_dfc}

When agents review a bundle offering in the product configurator, they identify the child offerings that can have multiple configurations. They navigate to the summary page for the appropriate child offering to create multiple
configurations.

In the offering summary page, a message indicates that the offering supports multiple configurations and the aggregated quantity of configurations that can be created. Agents can change the quantity of the child offering on this
page.

The More options icon ![]() displays next to the Quantity. Selecting the icon lists the options available for creating and managing multiple configurations.  
Abbildung : 2. Offering summary page with More options menu  
The following options are available to manage child offering configurations:

* Clone: Create child offering configurations by copying the selected child product offering configuration. The agent is prompted to enter the number of clones to be made.

  For example, if the current
  child offering quantity is 2, and the agent specifies 2 copies, two identical copies of the child product offering are created. Each clone becomes a separate line item and has a quantity of 1.
* Split: Create child offering configurations by splitting the current child offering quantity and distributing the quantity evenly across all the copies. The agent is prompted to enter the number of splits.

  For example, if the child offering quantity is 5, and an agent specifies 3 splits, two child offering instances are created. After the split, there are three child offering instances, where the instances have a
  quantity of 2, 2, and 1, respectively.
* Delete: Removes the child offering instance. If deleting a child offering instance causes the number of child offers to fall below the minimum quantity defined for the product, the Delete option isn't available.
{#multiple-child-offering-configurations__ul_gsq_3m2_dfc}

When the child offering configurations are created, each offering name reflects the child product offering name followed by an incremental number. For example, Home Automation Hub configurations are named Home Automation Hub 2, Home
Automation Hub 3, and so on. Agents can then select the appropriate offering instance to configure it. If the agent changes the Quantity value, the Current Selection pane reflects the new quantity and
associated pricing.

## Validation during multiple configuration creation {#multiple-child-offering-configurations__section_ad3_dzf_dfc}

As your agents create multiple configurations, the system uses the default, minimum, and maximum cardinality rules defined for the product offering to validate the configurations. If there are violations, the system displays the
appropriate information and error messages in the product configurator UI.

The system also uses the cardinality rules to determine when certain configuration options (Split and Delete) should be enabled or turned off, based on the context. For example, if the
minimum child offering quantity is 1 and a child offering has a quantity of 1, the system disables the Delete option in the More options menu.

## Limitations for multiple configurations {#multiple-child-offering-configurations__section_ywb_cqn_dfc}

Multiple configurations aren't supported for quotes of type sales agreements. Also, changes for quotes and orders with sold products or product inventory have the following limitations:

* Sold products: When creating a modify order, the Delete option for multiple configurations is supported, but the Clone and Split options aren't supported.
* Product inventory: Multiple configurations are supported. The Split option isn't supported.
{#multiple-child-offering-configurations__ul_lxc_dvn_dfc}

## Setting up multiple configurations {#multiple-child-offering-configurations__section_xjg_t24_dfc}

For details on enabling and creating multiple configurations for child offerings, see the following sections:

* [Create product offerings](https://servicenow-prod.fluidtopics.net/fCOm3kVJAqAWK0epZ9~wcA "Create and publish a product offering in Sales and Order Management. Product offerings represent entities that are orderable from the provider of the catalog and includes pricing information. Once published, product offerings are available to agents as they create leads, opportunities, quotes, and orders and to customers placing orders.")
* [Create multiple configurations](https://servicenow-prod.fluidtopics.net/cyClP3yRUn9SI0LFvVpyiw "Create multiple configurations of a child product offering when you're adding a configurable product to an opportunity, quote, or order. You can then configure the product options and characteristics separately for each offering configuration.")
{#multiple-child-offering-configurations__ul_onv_x24_dfc}