---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Respond to invoice dispute cases

# Communicate and share supporting documents for an invoice case from Business Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Stay engaged on your invoice dispute case by communicating with a billing specialist and uploading supporting documents, such as proof of delivery or receipts, directly from the Business Portal to help expedite
resolution.

## Vorbereitungen

Role required: sn_customerservice.customer

## Warum und wann dieser Vorgang ausgeführt wird

After an invoice case is created either through the Now Assist Virtual Assistant or manually via the playbook experience, you can use the invoice case record in the Business Portal to stay engaged throughout the resolution process. View case history or send
messages to the billing specialist handling your case and respond to any requests they raise using the Activity tab. Upload supporting documents, such as proof of delivery, goods receipt notes, or any other evidence relevant
to your dispute, using the Attachments tab.

You can use these tabs proactively without waiting to be contacted, for example, to share additional context or upload documents immediately after your case is created.

## Prozedur

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. Select My invoice cases from the Categories menu to view invoice cases.
4. Select a case for which you want to provide information.  
   For a description of the field values, see [Invoice case details on the Business Portal](https://servicenow-prod.fluidtopics.net/a8Ca9zknJdnUSa4Peb_ZRg "Invoice case header fields and invoice case line list view details on the Business Portal.").
5. **Wahlweise:** View the case history and add comments from the Activity tab.
6. **Wahlweise:** Upload supporting documents using the Attachments tab.  
   You can drag files or use the Add attachments icon ![]() to browse and upload files from your system.