---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Setting up jeopardy management

# Setting up jeopardy management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn about how to set up and configure Jeopardy Management for Order Management.  
During design time, fulfillment managers must complete the following Jeopardy Management configuration and setup steps:

* Define Fulfillment Subflows: Creates an Orchestration plan for each specification. Fulfillment managers can use demo data flow actions to ensure that order task relationships are created.
* Define Service Level Agreements (SLA) Definitions: SLA definitions track how much time each order task takes to complete.
* Build Decision Tables: Build decision tables that contain information including order task duration, jeopardy level assignment, and jeopardy enablement.
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## Define Fulfillment Subflows {#jeopardy-management-setup-overview__section_bd5_1nv_cyb}

To use Jeopardy Management, fulfillment managers must either reconfigure existing fulfillment subflows or create subflows for each specification.

* Order tasks are created up front: Subflows that are configured for jeopardy management create order tasks up front and in a Draft state.
* Use Create Order Planned Task flow action: In Decision Builder, use the Create New Order tasks.
* Create task relationships: After all the order tasks are created, fulfillment managers create order task relationships.
* Define fulfillment progress: After all order tasks and task relationships are created, define the fulfillment progress.
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## Create SLA Definitions {#jeopardy-management-setup-overview__section_ocz_n3v_cyb}

SLA definitions and SLA Processing flows are linked to tasks in a fulfillment plan and track and report on the time jeopardy-enabled tasks take to complete. See [Create Service Level Agreement (SLA) definitions in Jeopardy Management](https://servicenow-prod.fluidtopics.net/0Yw5wm2wXHdq9GJ_ocoCXw "Create and link Service Level Agreements (SLAs) to tasks in a fulfillment workflow as part of configuring Jeopardy Management. SLAs are assigned to tasks and define the amount of time a task should take. After SLAs are linked to a task, the SLA monitors the task and the fulfillment process.") for more information.

* SLA Definitions: Set start condition, pause condition, cancel condition, and reset conditions according to use case.
* SLA Durations: Durations are specified so that tracking can be achieved when task SLA is created.
* SLA Processing flow should be defined: Customer can use demo data flows, which trigger jeopardy level calculation for order tasks at 50%, 75%, 100% task SLA progression.
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## Link Jeopardy Management to Product and Service Specifications using Decision Builder {#jeopardy-management-setup-overview__section_wxk_tlv_cyb}

Decision tables are used to link and configure Jeopardy Management to product and service specifications in Order Management.

* Order Line Item Jeopardy Level Calculation: Returns Jeopardy Level for order line item based on delayed percentage of tasks.
* Order Task Jeopardy Level Calculation: Sets a task's jeopardy level based on percentage task completion.
* Order Task Duration Assignment Policy: Defines the order duration and task SLA definition.
* Order Jeopardy Enablement Policy: Defines if a specification has jeopardy enabled.
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