---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Invoice case states

# Invoice case states on Business Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.
{#invoice-case-states__table_owz_fk3_lcc__entry__2}

| State | Description |
|-|-|
| Draft | The invoice case has been created. |
| New | The invoice case has been submitted for processing. |
| Work in Progress | The assigned agent is working on the invoice case. |
| Awaiting Info | The assigned agent is waiting for the named contact to provide requested information for the invoice case. |
| Resolved | The assigned agent has proposed a resolution for the invoice case to the contact. |
| Closed | The invoice case has been resolved and the resolution has been accepted by the contact. When all the case lines for an invoice case are in a Final state, the case can be set to Closed. Final states include: * Resolved - Accepted * Resolved - Denied * Canceled {#invoice-case-states__ul_am4_31x_gdc} |
| Cancelled | The invoice case has been cancelled. Hinweis: Only invoice cases in the Draft state can be cancelled. |
[Tabelle : 1. Invoice case states]

{#invoice-case-states__table_owz_fk3_lcc}
**Zugehörige Informationen**   

* [Invoice case and invoice case line states](https://www.servicenow.com/docs/access?context=invoice-operations-case-states&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)