---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Invoice case field descriptions

# Invoice case details on the Business Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Invoice case header fields and invoice case line list view details on the Business Portal.

## Invoice case header fields {#invoice-case-header-list-view__section_dpm_4nd_g3c}

{#invoice-case-header-list-view__table_rlf_wkd_g3c__entry__2}

| Field | Description |
|-|-|
| Account | The customer account associated with this invoice dispute case. |
| Contact | The name of the customer contact for the invoice case. |
| Invoice | Unique, system-generated invoice number being disputed, starting with the prefix ARINV. |
| Invoice date | The date the invoice was issued. |
| Priority | The urgency level assigned to the invoice case. The available options are: * 1 - Critical * 2 - High * 3 - Moderate * 4 - Low (default) {#invoice-case-header-list-view__ul_uxj_nld_g3c} |
| Request source | The scope selected when creating the invoice case from the Business Portal using the playbook experience. The available options are: * Specific invoice line and single invoice * Invoice header details and multiple invoices {#invoice-case-header-list-view__ul_aqj_jnd_g3c} |
[ ]

{#invoice-case-header-list-view__table_rlf_wkd_g3c}

## Invoice case line list view {#invoice-case-header-list-view__section_zrm_nnd_g3c}

{#invoice-case-header-list-view__table_o4f_nnd_g3c__entry__2}

| Field | Description |
|-|-|
| Number | Unique, system-generated invoice case line starting with the prefix INVCSL. |
| Invoice | The invoice number associated with this case line. |
| Short description | A brief summary of the invoice case line item. |
| State | The current status of the invoice case line. The available options are: * Draft * New * Work in Progress * Awaiting Info * Resolved - Accepted * Resolved - Denied * Canceled {#invoice-case-header-list-view__ul_rx5_lrd_g3c} |
| Priority | The urgency level assigned to the invoice case line. The available options are: * 1 - Critical * 2 - High * 3 - Moderate * 4 - Low (default) {#invoice-case-header-list-view__ul_rlt_grd_g3c} |
| Invoiced quantity | The quantity that was originally billed on the invoice. |
| Disputed quantity | The quantity being disputed by the customer. |
| Approved quantity | The quantity approved for adjustment or credit after dispute resolution. |
| Invoiced billing location | The billing address that appears on the original invoice. |
| Invoiced shipping location | The shipping address that appears on the original invoice. |
| Disputed billing location | The billing address that the customer claims should have been used. |
| Disputed shipping location | The shipping address that the customer claims should have been used. |
| Expected start | The planned or expected start date for service or product delivery. |
| Actual start | The actual date when service or product delivery began. |
| Product offering | The product or service offering associated with this invoice line. |
| Sold product | The specific product that was fulfilled and invoiced. |
[ ]

{#invoice-case-header-list-view__table_o4f_nnd_g3c}