---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Install order case management apps

# Install the order case management apps for Business Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install the order case management applications if you have the admin role.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-order-case-self-service__ul_mdz_sjl_1fc}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Hinweis:  
Demo data is unavailable with these applications.

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the application using the filter criteria and search bar.  
   The applications for order case management are:
   * Order Case Self Service (sn_ord_case_ss)
   * Order Case Playbook (sn_ord_case_pb)
   {#install-order-case-self-service__ul_h1m_pkx_k3c}

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-order-case-self-service__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.
{#install-order-case-self-service__steps_pdz_sjl_1fc}