---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Install CRM Outlook Add-in

# Install CRM Outlook Add-in {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install the CRM Outlook Add-in application (com.sn_crm_outlook) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [CRM Outlook Add-in](https://store.servicenow.com/sn_appstore_store.do#!/store/application/8f0a13e13bd1fe50c605811f23e45a56) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

User roles are installed with CRM Outlook Add-in. For more information, see [Components installed with CRM Outlook Add-in](https://servicenow-prod.fluidtopics.net/E30gaJ4_JK_2uXh1X82XCA "User roles are installed with activation of the CRM Outlook Add-in plugin.").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the CRM Outlook Add-in application (sn_crm_outlook) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
   A list of the versions available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-crm-outlook-add-in__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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## Nächste Maßnahme

* [Configure CRM access from Microsoft Outlook](https://servicenow-prod.fluidtopics.net/vROmb4iEfH1srJpN46BPIQ "Download and install the ServiceNow CRM for Outlook add-in to access and manage CRM records directly from your Microsoft Outlook inbox, eliminating the need to switch between applications.")
* [Setting up automatic capture of emails in ServiceNow CRM using redirect rules](https://servicenow-prod.fluidtopics.net/ri1fstWzpNoCrNGxlwb9yw "Automate the process of capturing sales-related emails by configuring redirecting rules in your email client, so emails can be logged in the CRM without manual associations from the Microsoft Outlook add-in by the agent.")
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