---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Define trigger conditions

# Define trigger conditions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define trigger conditions that start a sequence by configuring simple triggers, or combining multiple triggers for initiating workflows from multiple record-based events.

## Vorbereitungen

Hinweis:  
Multi-trigger capability is available only with Playbooks versions 28.1 and higher on the Zurich release. For more information, see [Playbook release
notes](https://www.servicenow.com/docs/access?context=process-automation-designer-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).

Assign delegated developer roles to designated users. For more information, see [Grant delegated developer permissions for managing sequences](https://servicenow-prod.fluidtopics.net/XVQRqcqtcAClAOfQR1unEQ "Assign delegated developer roles to designated Customer Engagement Sequences users so they can create and manage sequences without needing a system admin role.").

Role required: sn_crm_sequence.admin, sn_crm_sequence.writer  
Hinweis:  
If you're using Customer Engagement Sequences 1.0.0, then you need the playbook.admin or pd_author role to create sequences.

## Prozedur

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to SequencesAll Sequences.
4. Select a sequence that you're creating or updating.
5. On the left sidebar, select the Triggers icon ![]().
6. Select an option that indicates when the playbook should run from the toAdd trigger drop-down list.  
   The available options are:
   * When record is created
   * When record is update
   * When record is created or updated
   {#define-trigger-conditions__ul_gy3_yvl_ghc}
7. In the Conditions field, add conditions that must be met to trigger your playbook.  
   To trigger the sequence when a new record is created in the Lead \[sn_lead_mgmt_core_lead\] table, you would set the condition \[State\]\[is\]\[New\].  
   For more information, see [Condition builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
8. Select Save and close.
9. **Wahlweise:** To create a multi-trigger sequence, select Add triggers from the Triggers pane and repeat the steps of defining the trigger conditions.  
   When adding additional triggers, if you select a child table or any other table from the Trigger table field, then you must use the data pill picker to select the parent record.  
   Tipp:  
   You can add up to 10 triggers.

## Ergebnisse

The triggers that you've created appear under the Record based triggers section on the Triggers pane.
**Zugehörige Informationen**   

* [Triggers](https://www.servicenow.com/docs/access?context=process-automation-designer-triggers&version=australia&pubname=australia-build-workflows&ft:locale=en-US)
* [Add and configure a trigger in a playbook](https://www.servicenow.com/docs/access?context=add-configure-trigger&version=australia&pubname=australia-build-workflows&ft:locale=en-US)