---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Submit a request for quote from the Business Portal

# Submit a request for quote from the Business Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Browse products and submit a request for quote (RFQ) based on your budget and pricing preferences for those products directly through the Business Portal, eliminating the need to engage a sales agent.

## Vorbereitungen

Role required: sn_customerservice.customer

## Prozedur

1. Log in to the Business Portal.
2. Browse the product catalog, select products, and add them to the cart.
   1. Select Product Catalog.  
      If you are a contact of an account with an active sales agreement, only the products listed in the sales agreement are displayed.
   2. Browse the products in the catalog.
   3. If a product you want to order has specific configurations, select Customize and select the product options.
   4. In the Quantity field, enter the quantity of the item you want to order.
   5. Select Add to add products to the cart.
   {#create-rfq-business-portal__substeps_hxt_q5d_5fc}
3. Review the cart contents.
   1. Select the Cart icon ![]().  
      The information listed in the following table is displayed.{#create-rfq-business-portal__table_c55_134_vfc__entry__2}

      | Field | Description |
      |-|-|
      | Number | Unique cart ID. |
      | State | State of the cart. For more information, see [Request for quote (RFQ) states](https://servicenow-prod.fluidtopics.net/3PEMtiQmMls69hzTxkVqUQ "An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CSM Configurable Workspace."). |
      | Created | Cart creation timestamp. |
      | Qty | Product quantity. |
      | Unit list price | Price of a single unit of product or service before adjustments. |
      | Cumulative monthly price | Total cost of a product and its child items, if any, over a month. |
      | Cumulative one time price | One-time price of the product and its child items, if any. |
      [Tabelle : 1. My cart fields]

      {#create-rfq-business-portal__table_c55_134_vfc}
   2. If you need to modify the quantity or customization for a product in the cart, select the Edit icon and modify the details.
   3. If you want to delete an item, select the Delete icon ![]().
   {#create-rfq-business-portal__substeps_bdd_2vd_5fc}
4. Create the Request for quote.
   1. Select Request for quote.  
      A request for quote record is created in the Draft state starting with the prefix RFQ.
   2. On the Details form, fill in the fields.  
      {#create-rfq-business-portal__table_tch_mp3_fhc__entry__2}

      | Field | Description |
      |-|-|
      | Quote required by | Date and time by which you require the quote from the seller. |
      | Overall budget | Allocated spend capacity for purchasing the selected products in US dollars (USD). |
      | Short description | Note to the seller about your quote request. |
      [Tabelle : 2. Create request for quote - Details form]

      {#create-rfq-business-portal__table_tch_mp3_fhc}
   3. Select Continue.
   4. On the Selected products page, review the products that you've added to the quote request.
   5. **Wahlweise:** Specify a cumulative target price to propose the total amount you'd like to pay for each top-level product.  
      1. Select the Edit icon.
      2. In the Cumulative target price field, enter a value.
      3. Select Update.
      {#create-rfq-business-portal__ol_pt4_ww3_hhc}
   {#create-rfq-business-portal__substeps_sd1_4wd_5fc}
5. Verify the details on the Review page.
6. Select Submit.

## Ergebnisse

The state of the quote request changes to Submitted.

The RFQ is submitted for further processing and you're redirected to the Request for quotes details page that displays the list of your submitted quote requests.

## Nächste Maßnahme

View the quote details on the Business Portal after the sales agent reviews and generates a quote for your request. For more information, see [View requests for quotes (RFQs) on the Business Portal](https://servicenow-prod.fluidtopics.net/sYG4tjjtabSbFBAASb930w "Access, review, and track all your submitted quote requests directly from the Business Portal without having to contact a sales agent.").
**Zugehörige Tasks**   

* [View quotes from the Business Portal](https://servicenow-prod.fluidtopics.net/gFWgHqilp34OX8o33~xZzA "View quotes generated for your account directly from the Business Portal. The list includes quotes generated from requests for quotes (RFQs) submitted by you and quotes created offline by a sales agent via the CSM Configurable Workspace.")