---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create a product offering family

# Create a product offering family {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a product offering family for products with similar or common features that have multiple variations. You can apply common rules or attributes for product offerings at the product offering family level instead of
applying them individually to each product offering.

## Vorbereitungen

Role required: sn_prd_pm. product_catalog_admin or sn_prd_pm.product_manager

## Warum und wann dieser Vorgang ausgeführt wird

A product offering family is a hierarchical classification of product offerings, like a category tree. Product families can have parent-child relationships (multi-level tree). You can define parent-child relationships, where each node in the family tree can have a parent, forming a multi-level hierarchy. With a product family you can:

* Apply rules or default attributes at the family level, which are inherited by descendent products in the family.
* Aggregate sales data by family, such as total revenue, including all sub-family products, for revenue reports.
{#create-product-offering-family__ul_sgs_mwh_k3c}

For example, a product offering family hierarchy could be Hardware \> Computers \> Laptops. Each product offering inherits rules that define items such as required warranties or other features from the parent. Agents can view
the product family for products in line items, which can provide context on why certain rules or discounts are applied to a product offering.

After you create product offering families, you assign a product offering to a product offering family when you're creating or updating a product offering.

## Prozedur

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to OfferingsProduct Offering Families.
4. Select New.  
   Fill-in the form.{#create-product-offering-family__table_cnm_jth_k3c__entry__2}

   | Field | Description |
   |-|-|
   | Number | System-assigned number for the product offering family. |
   | Name | Product offering family name |
   | Description | Short description of the product offering family. |
   | Parent family | If the product offering family that you're creating is a child of an existing product offering family, select the parent product offering family. |
   [Tabelle : 1. Create New Product Offering Family]

   {#create-product-offering-family__table_cnm_jth_k3c}
5. Select Save.  
   The product offering family is available for use and can be selected when you create or update a product offering.
{#create-product-offering-family__steps_ws5_r3t_33c}

## Nächste Maßnahme

[Create product offerings](https://servicenow-prod.fluidtopics.net/fCOm3kVJAqAWK0epZ9~wcA "Create and publish a product offering in Sales and Order Management. Product offerings represent entities that are orderable from the provider of the catalog and includes pricing information. Once published, product offerings are available to agents as they create leads, opportunities, quotes, and orders and to customers placing orders.")