---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create a manual fallout record

# Create a manual fallout record {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a fallout record manually for an order task that has a condition or issue that prevents it from being completed.

## Vorbereitungen

Role required: sn_fallout_mgmt.fallout_manager

## Warum und wann dieser Vorgang ausgeführt wird

You can create manual records as needed basis so that you can raise awareness of an issue or condition that is preventing order fulfillment. By creating a record manually, you can also assign it to a person for resolution.

## Prozedur

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll or Service OrdersAll.
4. Select and open an existing customer or service order.
5. To view the line item details, select Line Items where (n) represents the number of the total number of line items for the order. {#create-manual-order-fallout-record__cmd-click-cust-order-line-items}
6. In the Order Line Items form, select the order line item that you want to review.
7. Select the Order Tasks tab.
8. In the Order Tasks form, select the order tasks that you want to review.
9. When you finish updating the order task, or encounter issues preventing its closure, select the more options icon ![]() and then select Create Fallout).
10. On the form, fill in the fields.  
    For information about field descriptions, see the Create Fallout form fields
    section in [Field
    descriptions for Fallout Management](https://servicenow-prod.fluidtopics.net/oPyhrmBU3QN4PEXF4mLVfw "The Fallout form enables you to manually create, review, and modify the order fallout records.").
11. Select Save.
{#create-manual-order-fallout-record__steps_qnd_vw5_t4b}

## Ergebnisse

When you create a manual fallout record, or an automated one is generated, the following occurs in the related order task:

* Its State field changes to On hold, with a comment on which logged-in user caused it to change.
* In the Activity section, a work order note indicates that the order task state has changed from its former state, usually In Progress, to On hold. A work order note with the message A fallout record FOnnnn has been created also appears.
{#create-manual-order-fallout-record__ul_w4b_ksq_bqb}
**Zugehörige Konzepte**   

* [Fallout Management data model](https://servicenow-prod.fluidtopics.net/bKR_AI4ptByTTmPGGsF6CA "Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.")  
**Zugehörige Informationen**   

* [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&version=australia&pubname=australia-application-development&ft:locale=en-US)
* [Flows](https://www.servicenow.com/docs/access?context=flows&version=australia&pubname=australia-build-workflows&ft:locale=en-US)
* [Create a flow](https://www.servicenow.com/docs/access?context=create-flow&version=australia&pubname=australia-build-workflows&ft:locale=en-US)