---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create a characteristic

# Create a characteristic {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a characteristic that can be associated with an entitlement or customer contract line.

## Vorbereitungen

Role required: sn_customerservice_manager

## Warum und wann dieser Vorgang ausgeführt wird

A characteristic is used for defining the service coverage that is provided to customers. These characteristics might include the scope of the service, the time period, and any limitations or exclusions such as geographical
location and other attributes.

## Prozedur

1. Navigate to AllProduct Catalog ManagementCharacteristicsCharacteristics.
2. Select New.
3. On the form, fill in the fields.  
   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the characteristic for the entitlement. |
   | Input type | The type of input for the coverage value related to this characteristic. For example, Choice and CheckBox. |
   | Description | The short overview of the entitlement characteristic. |
   [Tabelle : 1. Characteristic form]

   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb}
4. Select Submit.
{#create-entitlement-template-characteristic__steps_fd3_p4l_bzb}