---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create cases for channel partners

# Create cases for channel partners {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create customer service cases for channel partners to manage customer queries and offer resolution.

## Vorbereitungen

Role required: sn_prm.enterprise_partner_rel_manager or sn_prm.enterprise_partner_agent

## Warum und wann dieser Vorgang ausgeführt wird

## Prozedur

1. Navigate to the CSM/FSM Configurable Workspace and select the list ![list icon]() view.
2. Select Cases from the Partner Relationship Management module.
3. Select New.
4. On the form, fill in the fields.  
   To learn more about the fields on the case form, see [Case form](https://www.servicenow.com/docs/access?context=r_CustomerServiceCaseForm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
5. Select Save.