---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create call form

# Create new callback form {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Field descriptions for the Create New Callback form.
{#create-call-touchpoint-form__table_dg5_pwl_33c__entry__2}

| Field | Description |
|-|-|
| Number | System-generated unique identifier for the callback record starting with prefix CAL. |
| Short description | Brief summary of the purpose of the call. |
| Reason for the call | Reason or context for the callback. The available options are: * None (default) * Product Issue * Order Issue * Billing Issue * Customer Survey * Other issue * Sales Discovery * Product Feedback * Customer Relationship Building {#create-call-touchpoint-form__ul_o14_cxl_33c} |
| Callback context | CRM touchpoint from which the callback was created. Automatically populated when the callback is created from a touchpoint record. |
| Priority | Priority level of the callback. The available options are: * None (default) * 1 - Critical * 2 - High * 3 - Moderate * 4 - Low * 5 - Planning {#create-call-touchpoint-form__ul_ugn_jxl_33c} |
| Assigned to | Agent responsible for making the call. |
| Due date | Date and time by which the call should be completed. |
| Callback number | Phone number to call. |
| Outcome | Result of the call, recorded after the callback is completed. The available options are: * None (default) * Resolved * Timeout * Max attempts exceeded * No show * Cancelled by agent * Technical issue * Picked up * Interested * Left Voicemail * Rescheduled * Other |
| State | Current state of the callback record. The available options are: * Open * Work in Progress * Closed Complete * Closed Abandoned * Cancelled |
| Description | Additional details about the callback. |
| Work notes | Internal notes about the callback, visible only to team members. |
[ ]

{#create-call-touchpoint-form__table_dg5_pwl_33c}
**Zugehörige Tasks**   

* [Schedule a call from a touchpoint](https://servicenow-prod.fluidtopics.net/n01oByXgxBrGvNPv2b_Nfg "Plan and track customer calls to stay on top of follow-ups and outreach.")