---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring Jeopardy Management

# Configuring Jeopardy Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can configure Jeopardy Management to monitor tasks in a fulfillment plan and alert managers about the jeopardy levels.

There are several steps to set up Jeopardy Management in Order Management. For more information about each step and how to accomplish them, see the Jeopardy Management setup table.
Abbildung : 1. Jeopardy Management configuration activities {#configuring-jeopardy-management__table_wnk_l1d_rxb__entry__2}

| Configuration Actions | Description |
|-|-|
| [Define Jeopardy-enabled fulfillment workflows](https://servicenow-prod.fluidtopics.net/OElbI9iymv3t_Z1sXJIULw "Create jeopardy-enabled fulfillment workflows using Workflow Studio. The workflows enable Jeopardy Management to track task completion times and manage risk.") | Define subflows for product and service specifications using the following Jeoapardy-specific Workflow Studio actions: * Create Order Planned Task * All Place Holder Tasks Created for Domain Order * Set Task Relationships * All Relationships Created for Order Tasks on Domain Order * Set Order Task State {#configuring-jeopardy-management__ul_ct5_tzr_fyb} All tasks are created in a Draft state. |
| [Configure the Order Jeopardy Enablement Policy](https://servicenow-prod.fluidtopics.net/LoXma5wtrdTiI2BPKBykzg "Add Jeopardy Management workflows to product and service specifications using the Order Jeopardy Enablement Policy in Workflow Studio.") | Enable Jeopardy Management for product and service using the Order Jeopardy Enablement Policy in Decision Builder. Hinweis: Enable Jeopardy Management for all fulfillment flows in an order or specification. |
| [Create Service Level Agreement (SLA) definitions in Jeopardy Management](https://servicenow-prod.fluidtopics.net/0Yw5wm2wXHdq9GJ_ocoCXw "Create and link Service Level Agreements (SLAs) to tasks in a fulfillment workflow as part of configuring Jeopardy Management. SLAs are assigned to tasks and define the amount of time a task should take. After SLAs are linked to a task, the SLA monitors the task and the fulfillment process.") | Define service level agreements (SLA) based on request type and specify the proper start and end conditions to monitor order task progression. |
| [Configuring Jeopardy Management](https://servicenow-prod.fluidtopics.net/1WQCHcMMkC~SsyHfD3GLJQ "You can configure Jeopardy Management to monitor tasks in a fulfillment plan and alert managers about the jeopardy levels.") | Set up decision policy tables to retrieve jeopardy information. Policy tables include: * Configure Order Task Assignment Policy * Configure Order Line Jeopardy Level Calculation Policy * Configure Order Task Jeopardy Level Calculation Policy {#configuring-jeopardy-management__ul_arc_jbq_fyb} |
| [Set business hours for tasks in Jeopardy Management](https://servicenow-prod.fluidtopics.net/npvngzz~s3rfzo4b6Qeqwg "Use the sn_ind_tmt_orm.order_task_schedule system property to set business hours for tasks in Jeopardy Management.") | Use the sn_ind_tmt_orm.order_task_schedule system property to set business hours for tasks. |
[Tabelle : 1. Jeopardy Management setup]

{#configuring-jeopardy-management__table_wnk_l1d_rxb}

## Additional attributes in Jeopardy Management {#configuring-jeopardy-management__section_c44_whc_dyb}

The following section contains additional information about Jeopardy Management:

* Is Jeopardy Management domain separated? Yes.
* How does Jeopardy Management interact with domain separation? Tables are domain separated.
* Does Jeopardy Management introduce new roles or access control list (ACL)? Yes, read access for the Task SLA table (task_sla) is granted to the following roles:
  * sn_ind_tmt_orm.service_order_agent
  * sn_ind_tmt_orm.order_fulfilment_agent
  {#configuring-jeopardy-management__ul_ohw_vlc_dyb}
{#configuring-jeopardy-management__ul_o3w_qlc_dyb}

## Demo data {#configuring-jeopardy-management__section_el5_f1x_1yb}

If you have a Telecommunications subscription, the following fulfillment subflows are included with the demo data for Order Management for Telecommunications and Media:

* Ethernet Edge Device Fulfillment
* Ethernet Modem Fulfillment
* Change Ethernet Edge Device
* Disconnect Ethernet Edge Device
* Disconnect Ethernet Modem
* Network Interface Profile Fulfillment
* Change Network Interface Profile
* Disconnect Network Interfact Profile
* EVC Configuration Fulfillment
* Disconnect EVC Configuration Service
{#configuring-jeopardy-management__ul_bkm_j1x_1yb}