---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Customer Engagement Sequences

# Configuring Customer Engagement Sequences {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Plan and configure your implementation of Customer Engagement Sequences.

## Configuration overview {#configuring-customer-engagement-sequences__cf-config-parent-checklist}

Create multi-trigger, multi-step sequences using the Customer Engagement Sequences application so that sales representatives can engage with prospective leads or customers on outreach-related activities in an organized format. Build telesales workflows using schedule
call activity and decision nodes. Integrate with platforms such as Amazon Connect to enable outbound calling from the sequence task.

1. [Install Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/jO944PL4_hTn0apESFfY_A "You can install the Customer Engagement Sequences application (com.sn_crm_sequence) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

   You can install the Customer Engagement Sequences application (com.sn_crm_sequence) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
2. [Grant delegated developer permissions for managing sequences](https://servicenow-prod.fluidtopics.net/XVQRqcqtcAClAOfQR1unEQ "Assign delegated developer roles to designated Customer Engagement Sequences users so they can create and manage sequences without needing a system admin role.")

   Assign delegated developer roles to designated Customer Engagement Sequences users so they can create and manage sequences without needing a system admin role.
3. [View feature availability and compatibility information](https://servicenow-prod.fluidtopics.net/siSpvJhrBvGz1fX4MPSfiA "The features that are supported in Customer Engagement Sequences are determined by combinations of ServiceNow AI Platform, Playbooks in Workflow Studio, and the Customer Engagement Sequences app version.")

   Which features are supported in Customer Engagement Sequences is determined by combinations of the ServiceNow AI Platform, Playbooks in Workflow Studio, and the Customer Engagement Sequences app version. Review the feature availability and compatibility information to make informed decisions during upgrades or deployments and take advantage of optimal
   functionality.
{#configuring-customer-engagement-sequences__cf-config-parent-tasks-ol}

## What to do next {#configuring-customer-engagement-sequences__section_t44_rnr_3hc}

[Create a customer engagement sequence](https://servicenow-prod.fluidtopics.net/_SpxZtflL7JfWCJ~vK1pTg "Drive personalized outreach by creating customer engagement sequences that automate timely, relevant interactions that are ideal for nurturing leads, onboarding clients, or re-engaging inactive customers.")

Drive personalized outreach by creating customer engagement sequences that automate timely, relevant interactions, ideal for nurturing leads, onboarding clients, or reengaging
inactive customers.
**Zugehörige Konzepte**   

* [Using Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/2dNwnty0TLULBbcLNsQQHA "Empower sales teams to automate and optimize customer engagement at every stage from initial outreach to renewal and expansion. By orchestrating both automated and manual steps, provide timely, relevant, and consistent engagement experience to every prospect and customer.")  
**Zugehörige Verweise**   

* [Components installed with Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/pEHI8vL6aLvWj~LaUM1Phg "Several types of components are installed with activation of the Customer Engagement Sequences plugin, including tables and user roles.")