---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure order fulfillment

# Configure order fulfillment {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Order fulfillment is the process for fulfilling customer orders by using Workflow Studio or Task plan template.  
Order fulfillment, also referred to as order orchestration, defines how order tasks are generated after order approval. You can configure either subflow or template:

* Flow actions for fulfillment subflow definitionFor more information about Flow actions for fulfillment subflow definition, see [Flow actions for fulfillment subflow definition](https://servicenow-prod.fluidtopics.net/Z~1tpdGyyhtA84GlS9fPBA "If you define your own fulfillment subflows in Workflow Studio, you can use the standard flow actions that are available in the ServiceNow AI Platform. Each action deals with different aspects of the fulfillment or inventory maintenance that provides some consistency in retrieving and updating data.").

* Task plan template driven order fulfillmentFor more information about Task plan templates driven order fulfillment, see [Task plan templates driven order fulfillment](https://servicenow-prod.fluidtopics.net/TZfrtfO_rass3cdw0dv1lw "Use the task plan template to define tasks and their dependencies that are needed to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products.").

{#configure-order-fulfillment__ul_ply_mpb_h3c}

You can define the order fulfillment processes that you require and then configure them by performing the tasks in the following table.
{#configure-order-fulfillment__table_fl5_gx4_v4b__entry__2}

| Task | Description |
|-|-|
| Configure subflows for order fulfillment | Subflows define the task flow for fulfillment agents to fulfill customer orders. You can copy a subflow from the base system and change your business needs. For more information on configuring subflows, see [Building Subflows](https://www.servicenow.com/docs/access?context=subflows&version=australia&pubname=australia-build-workflows&ft:locale=en-US). |
| Configure decision tables for order fulfillment | Decision tables define the conditions for triggering the order fulfillment subflow. The Order Management for Telecommunications, Media, and Technology application uses the Order fulfillment Policy decision table. For more information on configuring decision tables, see [Decision tables](https://www.servicenow.com/docs/access?context=decision-table&version=australia&pubname=australia-application-development&ft:locale=en-US). |
| Configure order assignment rules to route tasks to agents, based on their skill sets | For more information on assignment rules, see [Create an assignment rule](https://www.servicenow.com/docs/access?context=t_AssignmentModuleRule&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
[ ]

{#configure-order-fulfillment__table_fl5_gx4_v4b}
* **[Flow actions for fulfillment subflow definition](https://servicenow-prod.fluidtopics.net/Z~1tpdGyyhtA84GlS9fPBA)**   
  If you define your own fulfillment subflows in Workflow Studio, you can use the standard flow actions that are available in the ServiceNow AI Platform. Each action deals with different aspects of the fulfillment or inventory maintenance that provides some consistency in retrieving and updating data.
* **[Task plan templates driven order fulfillment](https://servicenow-prod.fluidtopics.net/TZfrtfO_rass3cdw0dv1lw)**   
  Use the task plan template to define tasks and their dependencies that are needed to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products.
* **[Using a request definition to manage the order task attributes](https://servicenow-prod.fluidtopics.net/GoLSUWDqL5MOdDQuZHR8rQ)**   
  Learn how you can use a request definition while creating an order task to manage the order task attributes, such as the specifications and characteristics of an order.
* **[Integrate with Field Service Management](https://servicenow-prod.fluidtopics.net/VVRUaj2MEwNpVEtVuJuYFA)**   
  Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.
* **[Configure customer product data management](https://servicenow-prod.fluidtopics.net/WdN~XUu0xGpqUpzeFM7JZg)**   
  Learn how to use the sn_ind_tmt_orm.enable_prod_invt_for_order_management system property to either create sold products or product inventory records after an order is completed and fulfilled.