---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring inflight changes

# Configuring inflight changes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use inflight change order management to manage the receipt of changes for customer or service orders that are still in the process of being orchestrated and fulfilled.

Inflight change order management handles modifications to orders that are already in progress after submission but before fulfillment is complete. This capability is essential for real-world scenarios where customers need to adjust
quantities, swap products, change configurations, or cancel portions of an order while fulfillment activities are already underway.  
Inflight change order management enables you to decide when you permit such changes to ongoing orders, assesses the impact of the requested changes for an order, and automatically generates a compensation plan for them.  
Hinweis:  
Characteristic, Contact, Quantity, or Price inflight revision types are standard in the ServiceNow AI Platform but you can define additional ones as per the requirements of your enterprise. To learn more, see the "Types of Inflight order changes" section in the [Managing inflight order changes and cancellation requests](https://servicenow-prod.fluidtopics.net/1P0lxSvQM6ina6SrQevFhQ "Manage how your organization receives changes for customer orders, service orders or individual line items that are still being orchestrated and fulfilled. By using inflight change order management, you can designate when you permit such changes. You can also assess the impact of the requested changes for an order or order line item, and automatically generate a plan to compensate for them when you approve the revision or cancellation request.").
* **[Create additional inflight order change types](https://servicenow-prod.fluidtopics.net/wgs~~Ea06XBffXvgcNivrQ)**   
  Define your own enterprise-specific inflight order change types that are used to categorize revisions or requests for cancellations, product orders, service orders, and their related line items.
* **[Configuring order tasks to respond to inflight revision and cancellation requests](https://servicenow-prod.fluidtopics.net/goG9V66Ij_gcOFCoLxnxFQ)**   
  Configure your order task records to respond to inflight order changes and cancellation requests using Workflow Studio.