---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with Order Management

# Components installed with Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Several types of components are installed with activation of the Order Management plugin, including tables and user roles.

## Roles installed {#components-installed-with-order-management__section_r22_cjx_ngc}

{#components-installed-with-order-management__table_s22_cjx_ngc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Order Fulfillment Agent \[sn_ind_tmt_orm.order_fulfilment_agent\] | Views product order, product order task, service order, and resource order. Can edit some fields from the tasks. | * sn_customerservice.case_viewer * sn_tmt_core.outbound_request_read * sn_ind_tmt_orm.fulfillment_writer * sn_customerservice.csm_workspace_user * sn_prd_invt.product_inventory_relationship_write * sn_sla_definition_read * awa_agent * sn_ind_tmt_orm.order_creator * sn_fallout_mgmt.fallout_creator * sn_prd_invt.product_inventory_relationship_creat * sn_prd_invt.product_inventory_relationship_rea * wm_basic {#components-installed-with-order-management__ul_d3z_p5z_vdb} |
| Order Fulfilment Manager \[sn_ind_tmt_orm.order_fulfilment_manager\] | Views and edits product order, product order task, service order, and resource order. | * sn_ind_tmt_orm.order_fulfilment_agent * sn_ind_tmt_orm.order_approver * sn_prd_invt.product_inventory_relationship_delete {#components-installed-with-order-management__ul_cvz_d4y_ngc} |
| Service Order Agent \[sn_ind_tmt_orm.service_order_agent\] | Views service order and resource order. Can edit some fields from the tasks. | * wm_basic * sn_prd_invt.product_inventory_relationship_read * awa_agent * sn_sla_definition_read * sn_ind_tmt_orm.order_creator * sn_tmt_core.outbound_request_read * sn_ind_tmt_orm.fulfillment_writer * sn_prd_invt.product_inventory_relationship_create * sn_prd_invt.product_inventory_relationship_write * sn_customerservice.case_viewer * sn_customerservice.csm_workspace_user * sn_fallout_mgmt.fallout_creator {#components-installed-with-order-management__ul_xjk_k4y_ngc} |
| Service Order Manager \[sn_ind_tmt_orm.service_order_manager\] | Views and edits service order and resource order. | * sn_ind_tmt_orm.service_order_agent * sn_ind_tmt_orm.order_approver * sn_prd_invt.product_inventory_relationship_delete {#components-installed-with-order-management__ul_ydy_lpy_ngc} |
| Order Approver \[sn_ind_tmt_orm.order_approver\] | Approves customer orders in Order Management for Telecommunications. This role is included in the Order Management Business Stakeholder role. | sn_ind_tmt_orm.order_viewer |
| Order Viewer \[sn_ind_tmt_orm.order_viewer\] | Views customer, product, service, and resource orders and any related order tasks in Order Management for Telecommunications. This role is included in the Order Management Business Stakeholder role. | * sn_prd_invt.product_inventory_viewer * sn_sales_agmt_core.sales_agreement_viewer * sn_customerservice.customer_data_viewer * sn_prd_pm.product_catalog_viewer * sn_bus_loc.ibl_viewer * agent_workspace_user * sn_bus_loc.ebl_viewer * sn_csm_pricing.pricelist_viewer * canvas_user * sn_ord_qual_mgmt.alternate_proposal_read * sn_ind_tmt_orm.fulfillment_viewer * sn_tmt_core.inbound_queue_read * sn_prd_invt.product_inventory_operations_read * sn_service_org.customer_criteria_read * sn_change_read {#components-installed-with-order-management__ul_ixr_ypy_ngc} |
| Fulfillment Writer \[sn_ind_tmt_orm.fulfillment_writer\] | Granular role to grant write access to fulfillment tasks. | * sn_ind_tmt_orm.fulfillment_viewer * sn_tmt_core.outbound_request_write {#components-installed-with-order-management__ul_s42_rry_ngc} |
| Order Agent \[sn_ind_tmt_orm.order_agent\] | Reads, creates, and updates access to orders, order line items, order characteristic values, and price adjustments. Also, reads order tasks, product order, service order, and resource orders. | * sn_ind_tmt_orm.order_creator * sn_customerservice.csm_workspace_user * sn_customerservice.sn_customer_menu_viewer {#components-installed-with-order-management__ul_fyf_wry_ngc} |
| Order admin \[sn_ind_tmt_orm.order_admin\] | Reads, writes, and updates access for Order tables. | * sn_ind_tmt_orm.order_agent * sn_ind_tmt_orm.order_approver {#components-installed-with-order-management__ul_cqz_bsy_ngc} |
| Order Creator \[sn_ind_tmt_orm.order_creator\] | Creates orders. Use this role to send order via REST Web Services. | * sn_ord_qual_mgmt.alternate_proposal_write * sn_ind_tmt_orm.order_viewer * sn_ord_qual_mgmt.alternate_proposal_create {#components-installed-with-order-management__ul_iln_jsy_ngc} |
| Order Integrator \[sn_ind_tmt_orm.order_integrator\] | Creates orders. Use this role to send order via REST Web Services. | * sn_prd_invt.product_inventory_operations_create * sn_tmt_core.inbound_queue_create * sn_tmt_core.inbound_queue_create * sn_tmt_core.outbound_request_write * sn_ind_tmt_orm.order_creator {#components-installed-with-order-management__ul_zj4_psy_ngc} |
[ ]

{#components-installed-with-order-management__table_s22_cjx_ngc}

## Tables installed {#components-installed-with-order-management__section_v22_cjx_ngc}

{#components-installed-with-order-management__table_w22_cjx_ngc__entry__2}

| Table | Description |
|-|-|
| Order Line Related Items \[sn_ind_tmt_orm_order_line_related_items\] | Indicates associations between an order line item and its related items or product inventory. |
| Inflight Order Line Item Change \[sn_ind_tmt_orm_inflight_order_line_item_change\] | Tracks changes made to order lines items whole the order is in progress. |
| External product inventory \[sn_ind_tmt_orm_external_product_inventory\] | Tracks product inventory records managed in external systems and linked to order line items. |
| Decomposition Rule \[sn_ind_tmt_orm_order_decomposition_rule\] | Defines the rules used to break down an order into smaller fulfillment tasks based on characteristics and specification. |
| External Sim Numbers \[sn_ind_tmt_orm_st_external_sim_numbers\] | Stores Sim numbers managed in external systems for use in order processing. |
| Order Line Item Contact \[sn_ind_tmt_orm_order_line_item_contact\] | Stores contact details linked to a specific order line item. |
| Resource Order \[sn_ind_tmt_orm_resource_order\] | Represents resource level orders and their associated tasks in the fulfillment process. |
| Order Characteristic \[sn_ind_tmt_orm_order_characteristic_value\] | Represents the characteristics and configurable attributes defined for an order. |
| Pricing Adjustments \[sn_ind_tmt_orm_pricing_adjustment\] | Tracks adjustments such as discounts or surcharges applied to an order or order line item. |
| Mobile Order Task \[sn_ind_tmt_orm_mobile_order_task\] | Represents order tasks created for mobile services or mobile related fulfillment. |
| Customer Order Related Party \[sn_ind_tmt_orm_order_related_party\] | Represents parties linked to a customer order, such as organizations or responsible entities. |
| Req Def Glide \[sn_ind_tmt_orm_req_def_glide\] | Stores request definition data linked to variables and dictionary entries in Glide. |
| Domain Order Related Items \[sn_ind_tmt_orm_domain_order_related_item\] | Represents items linked to a domain order, including related orders and inventory. |
| Product Order \[sn_ind_tmt_orm_product_order\] | Represents customer product orders and their associated fulfillment tasks. |
| Covered Product \[sn_ind_tmt_orm_covered_product\] | Represents products covered under an order line, sold product, or install base. |
| Service Order \[sn_ind_tmt_orm_service_order\] | Represents customer service orders and their associated fulfillment tasks. |
| Decomposition Trigger \[sn_ind_tmt_orm_decomposition_trigger\] | Defines the conditions that initiate decomposition of an order or order line. |
| Inflight Change Type \[sn_ind_tmt_orm_inflight_change_type\] | Defines the types of changes that can be applied to inflight orders or order lines. |
| Order Stage \[sn_ind_tmt_orm_order_stage\] | Defines the stages an order goes through in its life cycle. |
| Order To Project Relationship \[sn_ind_tmt_orm_order_line_rel_task\] | Indicates the relationship between an order and its associated project tasks or records. |
| Request Definition Characteristic \[sn_ind_tmt_orm_req_def_char\] | Defines the characteristics and attributes associated with a request definition. |
| Domain Order \[sn_ind_tmt_orm_domain_order\] | Represents a domain level order that consolidates product, service, or resource orders into fulfillment tasks. |
| Upgrade Inventory Job \[sn_ind_tmt_orm_upgrade_inventory_job\] | Stores details of inventory upgrade jobs, including specifications, payload, and status. |
| Contract Product Offering \[sn_ind_tmt_orm_contract_m2m_product_offering\] | Indicates the relationship between a contract and its associated product offerings. |
| Customer Order \[sn_ind_tmt_orm_order\] | Represents a customer's order, including account, billing, shipping, pricing, and charge details. |
| Order Line Item \[sn_ind_tmt_orm_order_line_item\] | Represents the individual items in a customer order, including product, pricing, quantity, and shipping details. |
[ ]

{#components-installed-with-order-management__table_w22_cjx_ngc}