---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with Customer Engagement Sequences

# Components installed with Customer Engagement Sequences {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with activation of the Customer Engagement Sequences plugin, including tables and user roles.

## Roles installed {#components-installed-customer-engagement-sequences__section_ehs_5x3_wfc}

The following roles are installed if you're using Customer Engagement Sequences version 1.0.0.{#components-installed-customer-engagement-sequences__table_fhs_5x3_wfc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Sequence viewer \[sn_crm_sequence.viewer\] | Views sequence-related records. | sn_crm_sequence.sn_crm_sequence_task_read_granular |
| Sequence task read granular \[sn_crm_sequence.sn_crm_sequence_task_read_granular\] | Granular role to grant read access to the sequence task records. | None |
[ ]

{#components-installed-customer-engagement-sequences__table_fhs_5x3_wfc}  
The following roles are installed if you're using Customer Engagement Sequences version 2.0.0:{#components-installed-customer-engagement-sequences__table_pnh_fbp_ghc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Sequence admin \[sn_crm_sequence.admin\] | Granular admin role grants full administrative access to all sequence records and their related data. | * pd_cancel * pd_content_author * sn_crm_sequence.writer {#components-installed-customer-engagement-sequences__ul_wpm_4bp_ghc} |
| Sequence writer \[sn_crm_sequence.writer\] | Creates sequence records, and views related records such as sequence tasks and sequence steps. | * playbook.write * sn_crm_sequence.executor {#components-installed-customer-engagement-sequences__ul_ybd_2cp_ghc} |
| Sequence executor \[sn_crm_sequence.executor\] | Views sequence and sequence task records, and completes activities related to the sequence steps. | * sn_crm_sequence.reader * sn_crm_sequence.sn_crm_sequence_task_read_granular {#components-installed-customer-engagement-sequences__ul_bvp_wbp_ghc} |
| Sequence reader \[sn_crm_sequence.reader\] | Views sequence records. | playbook.designer_access |
| Sequence task read granular \[sn_crm_sequence.sn_crm_sequence_task_read_granular\] | Granular role to grant read access to the sequence task records. | None |
[ ]

{#components-installed-customer-engagement-sequences__table_pnh_fbp_ghc}

## Tables installed {#components-installed-customer-engagement-sequences__section_ihs_5x3_wfc}

{#components-installed-customer-engagement-sequences__table_jhs_5x3_wfc__entry__2}

| Table | Description |
|-|-|
| Customer Engagement Sequence Task \[sn_crm_sequence_task\] | Stores the sequence task records that are generated when a sequence is triggered. |
[ ]

{#components-installed-customer-engagement-sequences__table_jhs_5x3_wfc}

The Customer Engagement Sequence Task \[sn_crm_sequence_task\] table extends the Task \[task\] table.
**Zugehörige Konzepte**   

* [Using Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/2dNwnty0TLULBbcLNsQQHA "Empower sales teams to automate and optimize customer engagement at every stage from initial outreach to renewal and expansion. By orchestrating both automated and manual steps, provide timely, relevant, and consistent engagement experience to every prospect and customer.")  
**Zugehörige Tasks**   

* [Install Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/jO944PL4_hTn0apESFfY_A "You can install the Customer Engagement Sequences application (com.sn_crm_sequence) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")