---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with CRM Outlook Add-in

# Components installed with CRM Outlook Add-in {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

User roles are installed with activation of the CRM Outlook Add-in plugin.

## Roles installed {#components-installed-crm-outlook-add-in__section_pxy_wdb_23c}

{#components-installed-crm-outlook-add-in__table_qxy_wdb_23c__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| CRM Outlook admin \[sn_crm_outlook.crm_outlook_admin\] | Granular administrative permission for configuring and managing data related to the CRM Outlook add-in. | * ais_admin * sn_crm_outlook.crm_outlook_user * sn_nb_action.next_best_action_author * sn_outlook_addin.outlook_addin_setup {#components-installed-crm-outlook-add-in__ul_cpf_s3f_23c} |
| CRM Outlook user \[sn_crm_outlook.crm_outlook_user\] | Associates emails to existing or new CRM entities using the ServiceNow CRM for Outlook add-in. | * workspace_user * sn_nb_action.next_best_action_user {#components-installed-crm-outlook-add-in__ul_ccz_z3f_23c} |
[ ]

{#components-installed-crm-outlook-add-in__table_qxy_wdb_23c}