---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Integrate with FSM

# Integrate with Field Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllSystem DefinitionPlugins.
2. Enter Customer Service with Field Service Management plugin com.snc.csm_fsm_integration in the Search field.
3. Click Install.  
   For more info, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-fsm-csm-integration__steps_vb4_sfz_pgb}

## Ergebnisse

After the plugin is installed, Field Service Management application is integrated with Customer Service Management.
* **[Integrating with Field Service Management](https://servicenow-prod.fluidtopics.net/z13qHqzUCoStKImsGH3QTQ)**   
  The Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration) provides an integration between the Customer Service Management and Field Service Management applications.