---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# GC Dashboard indicators

# General Counsel Dashboard indicators {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Indicators provide the data used in most of the dashboard's visualizations. The indicators are used across the dashboard.
This dashboard employs all three kinds of indicators, Automated, Formula, and Manual. For more information about configuring indicators, see

* [Automated indicators](https://servicenow-prod.fluidtopics.net/1sG91MuoW28S9w2nzFOPmA "An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data.")
* [Formula indicators](https://servicenow-prod.fluidtopics.net/6TaaZd1A9AtTQ0tDrox2ZA "Formula indicators use data from other indicators to calculate new metrics.")
* [Manual indicators](https://servicenow-prod.fluidtopics.net/2HYQ9kHhwwGvMvU7p8LR3g "Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.")
{#gc-db-indicators__ul_xxk_fyw_vgc} {#gc-db-indicators__table_zcc_dry_mgc__entry__5}

| Column | Indicator | Source plugin | Indicator type | Indicator Source / Formula calculation / Additional conditions |
|-|-|-|-|-|
| Contracts | Open Backlog Contract Requests | * sn_lg_pa * sn_lg_contracts * sn_lg_ops {#gc-db-indicators__ul_f5m_cvz_wgc} | Automated | Legal Contracts : Active |
| Contracts | Open Contract Amount | * sn_lg_pa * sn_lg_contracts * sn_lg_ops {#gc-db-indicators__ul_hxv_fvz_wgc} | Automated | Legal Contracts : Active Calculation: Sum (deal_size) |
| Contracts | Average request completion time for contracts | * sn_lg_pa * sn_lg_contracts * sn_lg_ops {#gc-db-indicators__ul_o1c_gvz_wgc} | Automated | Legal.Closed.Requests * Additional conditions: Practice area = Contracts and Task type = General Contract Support * Calculation: Average (Legal Request Completion time(days)) {#gc-db-indicators__ul_tny_dtv_vgc} |
| Service Delivery | Open Legal Requests | * sn_lg_pa * sn_lg_ops {#gc-db-indicators__ul_dlt_hvz_wgc} | Automated | Legal.Requests.Open |
| Service Delivery | Open Legal Matters | * sn_lg_pa * sn_lg_ops * sn_lg_matter {#gc-db-indicators__ul_nfz_3vz_wgc} | Automated | Legal.Matters.Open |
| Service Delivery | Average request completion time per practice area | * sn_lg_pa * sn_lg_ops {#gc-db-indicators__ul_orw_4vz_wgc} | Automated | Legal.Closed.Requests Calculation: Average (Legal Request Completion time(days)) |
| Service Delivery | Average matter completion time per practice area | * sn_lg_pa * sn_lg_ops * sn_lg_matter {#gc-db-indicators__ul_rhp_nvz_wgc} | Automated | Legal.Closed.Matters Calculation: Average (Legal Matter Completion time(days)) |
| Privacy and Compliance | Open Privacy and Compliance Requests | * sn_lg_pa * sn_lg_ops {#gc-db-indicators__ul_xj2_qvz_wgc} | Formula | \[\[Open Legal Requests \> Practice area = Privacy\]\] + \[\[Open Legal Requests \> Practice area = Compliance\]\] |
| Privacy and Compliance | % of privacy and compliance requests that met SLA | * sn_lg_pa * sn_lg_ops {#gc-db-indicators__ul_xzs_qvz_wgc} | Formula | \[\[Requests Completed within SLA\]\]/\[\[Total Completed Legal Requests with SLA\]\] \* 100 |
| Privacy and Compliance | Average request completion time for privacy and compliance | * sn_lg_pa * sn_lg_ops {#gc-db-indicators__ul_omh_svz_wgc} | Automated | Legal.Closed.Matters * Additional conditions: Practice area = Privacy or Practice area = Compliance * Calculation: Average (Legal Matter Completion time(days)) {#gc-db-indicators__ul_aqr_qrz_wgc} |
| Digital Forensics | Open Digital Forensic Requests | * sn_lg_pa * sn_lg_ops * sn_lg_forensics {#gc-db-indicators__ul_emy_svz_wgc} | Automated | Legal.Matter.Task.Open |
| Digital Forensics | Average activity completion time for digital forensics | * sn_lg_pa * sn_lg_ops * sn_lg_forensics {#gc-db-indicators__ul_pdp_5vz_wgc} | Automated | Legal.DigitalForensics.Closed.Matter.Tasks Calculation: Average (Legal Matter Task Completion time(days)) |
| Self Service | Number of legal kb article views | com.snc.knowledge3 | Automated | article.kb_knowledge_base=1ec18f62b31713007a6de81816a8dc9e\^EQ Calculation: Sum (times_viewed) |
| Self Service | Total VA conversations for legal | * sn_lg_va * sn_lg_ops {#gc-db-indicators__ul_tnd_wvz_wgc} | Automated | Conversations.New Additional conditions: Topic Application = Legal Virtual Agent Conversations |
[ ]

{#gc-db-indicators__table_zcc_dry_mgc}