---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# CHRO Dashboard indicators

# Chief Human Resources Officer Dashboard indicators {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Indicators provide the data used in most of the dashboard's visualizations. The indicators are used across the dashboard.
This dashboard employs all three kinds of indicators, Automated, Formula, and Manual. For more information about configuring indicators, see

* [Automated indicators](https://servicenow-prod.fluidtopics.net/1sG91MuoW28S9w2nzFOPmA "An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data.")
* [Formula indicators](https://servicenow-prod.fluidtopics.net/6TaaZd1A9AtTQ0tDrox2ZA "Formula indicators use data from other indicators to calculate new metrics.")
* [Manual indicators](https://servicenow-prod.fluidtopics.net/2HYQ9kHhwwGvMvU7p8LR3g "Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.")
{#chro-db-indicators__ul_xxk_fyw_vgc}

## Operations tab {#chro-db-indicators__section_ycc_dry_mgc}

{#chro-db-indicators__table_zcc_dry_mgc__entry__5}

| Column | Indicator | Source plugin | Indicator type | Indicator Source or Formula calculation |
|-|-|-|-|-|
| Onboarding | Average age of closed onboarding cases |   | Formula | \[\[Summed duration of closed cases \> Lifecycle Event Type.Event type = Onboarding\]\]/\[\[Number of closed HR Cases \> Lifecycle Event Type.Event type = Onboarding\]\]/24 |
| Care | Average age of closed cases |   | Formula | \[\[Summed duration of closed cases\]\]/\[\[Number of closed HR Cases\]\]/24 |
| Care | Number of open cases |   | Automated | HR.Case.Open |
| Continuous Improvement | Number of open cases with breached SLAs |   | Automated | HR.Case.Open |
| Continuous Improvement | Number of unassigned open cases |   | Automated | HR.Case.Open Condition: Assigned to is empty |
| Satisfaction | Average case survey score |   | Automated | HR.Case.Survey.Metric Calculation: Average (amr_actual_value) |
| Relations | ERCases.Open |   | Automated | ERCases.Open Calculation: Count Distinct (c_sys_id) |
| Relations | ERCases.PastSLA |   | Automated | ERCases.Open Calculation: SLA due \< Today |
[ ]

{#chro-db-indicators__table_zcc_dry_mgc}

## People tab {#chro-db-indicators__section_wqh_gry_mgc}

All of the indicators on this tab are manual, meaning that they are based on data that you enter manually on the associated score sheet. For more information on populating manual indicators, see [Add or edit indicator scores manually](https://servicenow-prod.fluidtopics.net/0IsLZB1q2gG96v8XXBPkAA "You can manually enter score data for automated and manual indicators. Exercise care when editing scores for automated indicators.").
{#chro-db-indicators__table_xqh_gry_mgc__entry__5}

| Column | Indicator | Source plugin | Indicator Type | Formula calculation |
|-|-|-|-|-|
| Grow | Headcount |   | Manual |   |
| Grow | Time to fill |   | Manual |   |
| Grow | Internal hires as a % of total hires |   | Manual |   |
| Grow | Time to fill trend |   | Manual |   |
| Develop | Ramp up completion rate |   | Manual |   |
| Develop | Training effectiveness |   | Manual |   |
| Develop | % of employees submitted goals |   | Manual |   |
| Develop | Promotion rate by job level |   | Manual |   |
| Diversify | DEI index |   | Manual |   |
| Diversify | Women representation |   | Manual |   |
| Diversify | Gender (global women) by job level |   | Manual |   |
| Diversify | Race and Ethnicity by job level |   | Manual |   |
| Empower | Regrettable attrition |   | Manual |   |
| Empower | Employee per HR staff |   | Manual |   |
| Empower | Persona mix |   | Manual |   |
| Empower | Hiring mix |   | Manual |   |
| Reward | Recognition |   | Manual |   |
| Reward | Rewards |   | Manual |   |
| Reward | Revenue per employee |   | Manual |   |
| Reward | OTE(On Target Earnings) per employee |   | Manual |   |
[ ]

{#chro-db-indicators__table_xqh_gry_mgc}