---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# CDO Dashboard indicators

# Chief Digital Officer Dashboard indicators {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Indicators provide the data used in most of the dashboard's visualizations. The indicators are used across the dashboard.
This dashboard employs all three kinds of indicators, Automated, Formula, and Manual. For more information about configuring indicators, see

* [Automated indicators](https://servicenow-prod.fluidtopics.net/1sG91MuoW28S9w2nzFOPmA "An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data.")
* [Formula indicators](https://servicenow-prod.fluidtopics.net/6TaaZd1A9AtTQ0tDrox2ZA "Formula indicators use data from other indicators to calculate new metrics.")
* [Manual indicators](https://servicenow-prod.fluidtopics.net/2HYQ9kHhwwGvMvU7p8LR3g "Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.")
{#cdo-db-indicators__ul_xxk_fyw_vgc} {#cdo-db-indicators__table_zcc_dry_mgc__entry__5}

| Column | Indicator | Source plugin | Indicator type | Indicator source / Formula calculation / Additional conditions |
|-|-|-|-|-|
| Sentiment | cSAT |   | Manual |   |
| Sentiment | Responders |   | Manual |   |
| Usage | MAU |   | Manual |   |
| Usage | Hits |   | Manual |   |
| Operations | P1 Incidents |   | Automated | Source: Incidents Conditions: Closed on This month and Priority = 1 - Critical |
| Operations | CDO: % incidents resolved in time |   | Formula | (\[\[CDO: Number of incidents resolved in time / By month SUM +\]\] / \[\[CDO :Number of incidents resolved that should have been resolved in time / By month SUM +\]\]) \* 100 |
| Transformation | Self service % |   | Manual |   |
| Transformation | Automation % |   | Manual |   |
| Outcome | Cost Savings |   | Manual |   |
| Outcome | Total Spend |   | Manual |   |
[ ]

{#cdo-db-indicators__table_zcc_dry_mgc}