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sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/now-intelligence

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ft:locale :

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ft:publication_title :

    - Australia Platform Analytics

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---

# Chief Customer Operations Officer (CCO) Dashboard

# Chief Customer Operations Officer (CCO) Dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Chief Customer Operations Officer (CCO) dashboard provides the visibility into customer support and operations that helps leadership to fine-tune the operations for effectiveness. It provides a unified view of customer experience,
service performance, and customer-impacting risk across the organization.

The CCO dashboard is a mission-critical workspace for monitoring and elevating customer experience. It offers a comprehensive snapshot of key service and customer health insights by consolidating metrics such as satisfaction scores,
proactive case volumes, digital engagement success, SLA attainment, backlog aging, outages, and high-priority escalations.

This dashboard presents a curated set of visualizations that reflect customer sentiment, proactive service maturity, digital self-solve performance, resolution speed, and escalation load. Indicators such as cSAT trends, impacted
customers, self-service success rate, SLA performance, outage trends, and cases in the spotlight help leaders track experience trends over time, understand performance direction, and identify emerging customer risks before they
escalate.  

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