Repair claims data model
The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract.
When a customer approaches the dealer with an equipment or product issue, the dealer diagnoses the issue and fixes it. The dealer can submit the claim to the manufacturers for reimbursement based on the following scenarios.
- Repair claim, covered under the warranty
- Recall of the defective products or partsHinweis:Good will and Service contracts can be customized based on the customer requirement.
The repair portal facilitates the dealer to submit the repair claims to the manufacturers or OEM agents. The OEM agents can approve, reject, partially approve, or send back the claim case.
The following diagram shows the entities and their relationships within the repair claims application.