Submit a pre-authorization request

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Submit a pre-authorization request to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.

    Vorbereitungen

    Role required: sn_dealer_mgmt.dealer_service_advisor

    Prozedur

    1. Navigate to Dealer Portal > Catalogs > Customer operations > Pre-authorization.
    2. On the Submit claim case form, fill in the fields.
      For a description of the field values, see Pre-authorization form.
    3. Select Continue.
      The Pre-authorization request number is generated.
    4. Select Add claim jobs.
    5. Set Type as one of the following:
      • Warranty: Repair, replacement, or service that is covered under the warranty.
      • Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
    6. On the Claim jobs form, fill in the fields.
      For a description of the field values, see Pre-authorization job details form.
    7. Select Save.
    8. Select Submit.

    Ergebnisse

    You have successfully submitted your claim for review.
    Hinweis:
    The claim is available in the Agents portal for review and approval. After the warranty advisor approves the claim, Create claim option is enabled. For more information on create claim, see Repair claim for the dealer.