A recall process is a structured procedure launched by Original Equipment Manufacturers (OEM) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.

Tabelle : 1. Recall campaign workflow entities

Entity	Description
Create recall campaign	Recall manager creates the recall campaign.
Corrective action and charges	Dealer enters the parts and software asset details for which the claim is raised.
Add impacted	Recall manager adds the assets that are impacted for the recall campaign.
Create campaign phases	Recall manager creates the campaign phases based on the location or the dealer.
Select dealers included	OEM selects the dealers who are impacted by the recall campaign.
Publish campaign to dealers	Recall phase owners sends the campaigns to the dealers.
View recall campaign details	Dealers can view the recall campaign details created by recall manager.
Submit recall claims	Dealer submits the recall claims.
Close campaigns	Recall manager closes the recall campaigns.