Dealer tables

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • This section explains the dealer tables in Manufacturing Commercial Operations.

    Dealer plugin

    The dealer [sn_dealer_mgmt] feature adds or modifies the existing tables:
    • Service Organization [sn_customer_service_organization]
    • Business Location [sn_csm_business_location]
    • Internal Business Location [sn_csm_business_location_internal]
    • External Business Location [sn_cms_business_location_external]
    • Service Organization member [sn_cms_service_organization_member]
    • Service Organization External Staff [sn_cms_svc_org_member_responsibility]
    • Channel Partner [sn_prm_channel_partner]
    • Service Organization External Staff [sn_csm_service_organization_external_staff]
    • User [sys_user]

    The dealer plugin adds the following tables.

    Tabelle : 1. Table names for Dealer plugin
    Table Description
    Dealer

    [sn_dealer_mgmt_dealer]

    		 Stores the dealership records.
    Service Organization

    [sn_customer_service_organization]

    Stores records for service organizations, including business locations and internal business locations.

    A service organization provides the base framework that supports the customer value chain. The chain includes the internal and external service organization.

    For example, automobile manufacturers with multiple dealerships.
    Business Location

    [sn_csm_business_location]

    		 Stores business location records. A business location is a type of service organization.
    Internal Business Location

    [sn_csm_business_location_internal]

    		 Stores the internal business location records that are involved in providing goods and services. For example, stores and branches.
    External Business Location

    [sn_csm_business_location_external]

    		 Stores the external business location records that are involved in providing goods and services. For example, franchises and dealerships.
    Channel Partner

    [sn_prm_channel_partner]

    		 Stores the channel partner information such as name, contact details.
    User

    [sys_user]

    		 Stores the user records, such as user id and password.
    Service Organization member

    [sn_csm_service_organization_member]

    		 Stores records of the relation between the member and service organization.
    Service Organization External Staff

    [sn_csm_service_organization_external_staff]

    		 Stores records for the users who belong to external service organizations.
    Service Organization Member Responsibility

    [sn_csm_svc_org_member_responsibility]

    		 Configure the responsibilities of the staff working at service organizations or its extended entities.

    To learn more about the Service Model Foundation, see Configuring Customer Service Management.