---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/intelligent-experiences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate Now Assist panel enhanced chat

# Activate Now Assist panel enhanced chat {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You must activate Now Assist panel enhanced chat before using it.

## Vorbereitungen

Role required: sn_nowassist_admin.nsa_admin

## Prozedur

1. Navigate to AllConversational InterfacesAssistants.
2. On the Assistants page, select Now Assist Panel - Platform (default).
3. On the Now Assist Panel - Platform (default) page, select Display experience.
4. Select the Add agent experiences drop-down menu and then select Unified Navigation app shell.
5. Select the ellipsis to change the chat experience from standard chat to enhanced chat.  
   Wichtig:  
   Switching to enhanced chat is permanent and can't be undone after you have selected Save and then Save and continue.
6. On the Edit chat experience screen, select Enhanced chat.
7. Select Save.
{#now-assist-panel-enhanced-activate__steps_lll_3w1_5gc}